Michelle Wilden
Mount Martha
Summary
Dynamic leader with a proven track record at Alba Thermal Springs and Spa, excelling in multitasking and fostering teamwork. Spearheaded initiatives that significantly enhanced efficiency, alongside mentoring staff to embody professionalism and active listening. Skilled in problem-solving and prioritizing tasks, consistently achieving project milestones within budget constraints.
Overview
16
16
years of professional experience
Work History
Senior Assistant Operations Manager
Alba Thermal Springs and Spa
Fingal, Victoria
09.2022 - Current
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
- Spearheaded process improvements initiatives that resulted in increased efficiency, reduced errors, and enhanced overall business performance.
- Managed multiple high-priority projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Facilitated regular staff training sessions to keep employees up-to-date on industry best practices and company policies.
Store Manager
Officeworks
Mornington
02.2009 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Skills
- Strong organization
- Multitasking and organization
- Teamwork and collaboration
- Active listening
- Positive and professional
- Task prioritization
- Problem-solving abilities
Timeline
Senior Assistant Operations Manager
Alba Thermal Springs and Spa
09.2022 - Current
Store Manager
Officeworks
02.2009 - 08.2022