Michelle Wilesmith
Mount Duneed,VIC
Summary
Compassionate Personal Care Assistant with hands-on experience of 5 years, providing companionship and emotional support to allow clients to remain in their own homes. Experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, social activities and coordinating household support. Passionate about helping clients lead fulfilling lives. Well-organized and good relationship-building skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Care Worker
Baptist Care
Forster
06.2023 - 05.2024
- Supporting older people to live independently in their own home
- Support and assistance with personal care, including showering and dressing
- Providing respite for carers
- Meal preparation
- Social support
- Able to work independently
- Excellent verbal communication skills
- Continuous training and courses ongoing.
- Assessed changes in the condition or behaviour of clients and reported any concerns promptly to supervisor.
- Encouraged independence while providing assistance when needed.
- Initiated conversations with clients about their interests and preferences in order to build a trusting relationship.
- Transported clients to medical appointments and other necessary errands.
Community Support Assistant
MyHomecare
Central Coast
01.2019 - 01.2023
- Assisting clients to develop daily living skills by facilitating their participation in shopping, cooking, meal planning
- Support the health and wellbeing of the Client, such as attending medical appointments
- Preparation for, and assistance with, leaving the home on outings for social, vocational or recreational purposes
- Providing company and conversation for Clients unable to leave their home
- Assessing risks in determining whether tasks, activities or duties are beyond the scope that could reasonably be expected from someone in the role of support worker
- Following specific support plans in relation to the Client’s needs
- Provide the Client with assistance with administrative tasks
- Attending regular company meetings relating to Health and Safety
- Completing regulated certified courses in relation to Aged Care.
Administration Co-Ordinator
Mint Marketing
Sydney
01.2018 - 01.2019
- Assisted with travel arrangements for employees including flights, hotels, car rentals.
- Answered incoming calls and emails, responding to inquiries and providing information as required.
- Prepared correspondence such as letters, memos, faxes and emails.
- Reviewed incoming invoices for accuracy before forwarding them for approval.
- Ensured compliance with company policies regarding safety regulations in the workplace.
- Scheduling Meetings
- Developed effective procedures for data entry, document control and record keeping.
- Responded promptly to customer inquiries regarding products or services offered by the organisation.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Monitored inventory levels regularly and placed orders when necessary.
- Coordinated events such as conferences and workshops by booking venues, catering services.
Administration Officer, Level 4 Cashier/Revenue Department
NSW Health, Westmead Hospital
Westmead
01.2012 - 01.2016
- Provide face to face customer service
- Manual and on-line receipting in various billing and financial systems
- Reconciliation of manual receipts for pharmacy, Emergency Dept, Community Health Centres
- Reconcile daily banking to the billing systems
- Petty cash reimbursements and daily reconciliation of petty cash recoups
- Receipt and reconcile car parking collections
- Preparation of hospital banking for transport
- Decision making in relation to day to day matters
- Recording and distributing patient valuables
- Liaison with various health funds, Medicare and private organisations
- Assist with teaching and training new staff.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Ensured that all incoming calls were answered promptly in a professional manner.
- Generated weekly reports detailing progress made against set targets or objectives.
- Monitored stock levels within the office environment, placing orders when necessary.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Updated databases with new customer contact details or changes in existing accounts.
- Responded to queries raised by customers via email or social media channels in a professional manner.
- Supported departmental activities by providing clerical assistance.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Responded promptly to customer complaints in a professional manner.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Performed data entry tasks into computer databases from paper documents.
- Followed up with customer accounts to resolve unpaid or past due accounts.
Education
GED -
Penrith TAFE
Penrith, NSW04-2007
GED -
Gore Hill Technical College
Gore Hill, NSW01-1977
High School Diploma -
Cremorne Girls High School
Cremorne, NSW11-1976
Skills
- Passionate about Aged Care
- Bright and upbeat disposition
- Empathy and Patience
- Positive and Encouraging
- Reliable and Respectful of Choices
- Observant
- Open Body Language
- Commitment
- Cultural Sensitivity
- Mobility Support
- Microsoft Office programs including: email/word/excel/databases
- NSW Health Systems: Oracle, PBRC, Health Bill
- Highly developed written and verbal communication skills
- Over 20 years of experience in providing office support and administration
- Strong customer relations skills
- Ability to work successfully within a team environment
- High level of attention to detail and quality assurance
- Conflict handling and resolution
- Exceptional time management and organisational skills
- Cultural Sensitivity
- Mobility support
References
- Christopher McCarthy, 0490 383 880, Baptist Care, Forster, NSW
- MyHomecare, Central Coast, NSW - 1300203903
- Sinead St John-Fotti, Mint Marketing - 0481157619
- HR Department NSW Health (Westmead) Hospital, Westmead, NSW - 88382152
- Julie Harvey, 0488 721 675, Character Reference
Affiliations
- My passion is writing. I have completed two extensive writing courses and will publish my first Memoir In July this year (2024)
- I have been researching my ancestry for over 15 years and with determination and deep diving I have found ancestors from the sixteenth century, with some enlightening discoveries.
- I am at my happiest in nature, with my beautiful Spoodle, Lucy. Exploring tracks and coastal areas.
Certification
- First Aid Certificate, including CPR
- Current Police Check
- Certificate in Customer Service
- Certificate III in Administration
- Certificate in Creative Writing
Legal Change of Name
Recent (Feb 2024) legal Change of Name from Michelle Kenny to Michelle Wilesmith.
Timeline
Care Worker
Baptist Care
06.2023 - 05.2024
Community Support Assistant
MyHomecare
01.2019 - 01.2023
Administration Co-Ordinator
Mint Marketing
01.2018 - 01.2019
Administration Officer, Level 4 Cashier/Revenue Department
NSW Health, Westmead Hospital
01.2012 - 01.2016
GED -
Penrith TAFE
GED -
Gore Hill Technical College
High School Diploma -
Cremorne Girls High School
- First Aid Certificate, including CPR
- Current Police Check
- Certificate in Customer Service
- Certificate III in Administration
- Certificate in Creative Writing
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