Michelle Willingham

• Prepare and email invoices to customers, process payments and document account updates
• Respond to inbound inquiries regarding accounts and payments
• Make outbound calls to customers and suppliers to discuss and resolve account needs
• Submittcash and cheque deposits and generate cash receipts to record money received
• Reconcile accounts receivable ledger to verify payments and resolve variances
• Prepare billing statements and invoices for customer purchases
• Apply proper codes to invoices, files and receipts to keep records organized and easily searchable
• Investigate daily variances and correcte errors to resolve discrepancies
• Use accounting software to reconcile accounts, track income and generate invoices
• Process bill reminders and consult with third-party collection agency to resolve past-due customer accounts
• Track business revenue and expenditures and reconcil accounts to maintain accuracy
• Reconciliation of creditors/ debtors/ general ledgers and monthly journal transactions to GL
• Workers compensation reconciliation yearly for new policy
• Maintain all insurances including but not limited to PL/WC/Management Insurance/All company property insurances/ Property Lease renewals
• Fleet Management
• Weekly Payroll via MYOB/ ClearTile built for purpose software/ and now Employment Hero
• Quarterly superannuation payments/ reconciliation
• Submission of monthly reporting to external accountant for payroll tax( including interstate submissions)
• Monthly reconciliation of directors personal credit card aswell as 5 company credit cards
• Reimbursements for staff expenditure
• End of month processing in software to report on results per branch location
• Managing Inter company expenses between other affiliated companies
• Assist Directors EA in any tasks as required
• Any adhoc tasks passed to me

• Completed all administration tasks for family business including all accounting bookwork/ payroll duties/ insurance requirements on a part time basis for my husbands construction business

• Maintained positive customer relationships by responding quickly to customer service inquiries
• Managed opening and closing procedures
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
• Ordering stock
• Rostering
• Packing stock
• Running the store in managers absence