Michelle Wilson
Manilla
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
AIN
Richardson House
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Front of House Server
Heritage Lodge
08.2023 - 10.2023
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Managed reservations and seating arrangements, optimizing restaurant capacity and reducing wait times.
AIN
Mayfield Aged Care
07.2022 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Disability support worker
Kurri Kurri Community Services
01.2021 - 07.2022
- Supporting consumer to reach their goals
- Follow and feedback care plans
- Work within company and NDIS policy and procedures
- Reporting, daily note keeping, mandatory recording
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Daily living skills
- Community access
- Life skills
- Assisting consumers with low to high needs with psychosocial and physical disability.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Support worker
RFBI
01.2018 - 01.2021
- Supporting consumers to live independently
- Assist with day-to-day activities
- Assisted with office duties such as organizing relevant data
- Maintained consumer satisfaction
- Provide personal care
- Manage and support consumers with high needs
- Manual handling in a safe and secure environment
- ICare reporting and note keeping
- Attend team meetings and debriefings
- Advocating on behalf of the consumer.
Self Employed Hairdressing
01.2010 - 01.2017
- Effectively managing staff and rosters
- Administrative duties
- Maintaining client satisfaction with friendly and positive attitude
- Effective communication and interpersonal skills
- Cash handling, POS operation
- Order management
- Transaction processing.
Terry Schamel’s Hairdressing- (Manager/senior stylist)
01.1999 - 01.2002
- Effectively managing staff and rosters
- Administrative duties
- Maintaining client satisfaction with friendly and positive attitude
- Effective communication and interpersonal skills
- Cash handling, POS operation
- Order management
- Transaction processing.
Smart tops Hairdressing (Manager/senior stylist)
01.1993 - 01.1999
- Effectively managing staff and rosters
- Administrative duties
- Maintaining client satisfaction with friendly and positive attitude
- Effective communication and interpersonal skills
- Cash handling, POS operation
- Order management
- Transaction processing.
Allan’s New Vogue- Apprentice hairdresser
01.1989 - 01.1993
- Maintaining client satisfaction with friendly and positive attitude
- Effective communication and interpersonal skills
- Cash handling, POS operation.
Education
Statement of Attendance - RSA
Course Online Now
Online09.2023
Cert III - Individual Support
WEA Hunter
Cessnock, NSW06.2018
Cert III - Hairdressing
West Wollongong TAFE
Coniston, NSW11.1989
Skills
- Initiative to work independently and as part of a team
- High level of personal and professional integrity
- Honest and Trustworthy
- Excellent communication skills
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Customer service skills
- Engage effectively with consumers
- Critical thinking
Education And Qualifications
- Diploma of Community Services & Case management (Currently studying UPSKILLED)
- Police check (2020)
- Working with children check (2021)
- First aid certificate (2021)
- Medication certificate (Completed TAFE NSW 2020)
- Cert III Individual support (Completed WEA HUNTER 2018)
- Cert III hairdressing (Completed TAFE NSW 1989)
References
- Emily Mowbray RN Mayfield Aged care emily.mowbray95@gmail.com 0403 650 291
- Prashamsa Paudel Richardson House Prashamsa.poudel@gmail.com 0452 647 967
Timeline
AIN
Richardson House
11.2023 - Current
Front of House Server
Heritage Lodge
08.2023 - 10.2023
AIN
Mayfield Aged Care
07.2022 - 07.2023
Disability support worker
Kurri Kurri Community Services
01.2021 - 07.2022
Support worker
RFBI
01.2018 - 01.2021
Self Employed Hairdressing
01.2010 - 01.2017
Terry Schamel’s Hairdressing- (Manager/senior stylist)
01.1999 - 01.2002
Smart tops Hairdressing (Manager/senior stylist)
01.1993 - 01.1999
Allan’s New Vogue- Apprentice hairdresser
01.1989 - 01.1993
Statement of Attendance - RSA
Course Online Now
Cert III - Individual Support
WEA Hunter
Cert III - Hairdressing
West Wollongong TAFE
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