Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Wilson

Wollert,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and reliable Creative with strong ability in Hampers. Offering Wrapping and Creativity. Highly organized, proactive and punctual with team-oriented mentality.

Overview

29
29
years of professional experience

Work History

Parent Commitee President

Wollert Secondary
Wollert, VIC
02.2024 - Current
  • Reviewed reports submitted by department heads to assess progress towards meeting objectives.

Customer Sales Representative

Premier Global Foods
Epping, VIC
10.2024 - 02.2025
  • Answered customer inquiries regarding product features, availability, and pricing.
  • Responded to customer inquiries about products and services.
  • Identified new business opportunities through networking and cold calling.
  • Performed administrative tasks such as data entry, filing, and document preparation.
  • Attended weekly team meetings to discuss upcoming projects and challenges.
  • Utilized problem-solving skills to resolve complex customer issues quickly.
  • Assisted customers in selecting products that best met their needs.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Gave customers quotes based on potential sales.
  • Identified customer needs by asking questions and advising on best solutions.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Generated new sales leads through cold calling and networking activities.

Canteen Manger

Epping Football Club
Epping, VIC
03.2023 - 09.2024
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Telemarketer

Nostro Realestate
South Morang, VIC
03.2023 - 12.2023
  • Greeted customers in a friendly, professional manner on the phone.
  • Assisted in developing new business prospects by following up on leads generated from various sources.
  • Contributed to the achievement of monthly sales goals by providing detailed data analysis.
  • Maintained up-to-date knowledge of company products and services.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Managed time effectively by scheduling daily call times based on peak hours or other factors.
  • Followed up with existing customers regarding additional products or services that may be of interest.
  • Initiated outbound calls to prospective clients using scripts.
  • Maintained and recorded customer information in database.
  • Followed up on sales leads through outbound calling.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

Owner/Operator

the Italian Store
Epping, Victoria
07.2019 - 12.2022
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Led startup and creation of operational procedures and workflow planning.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Managed sales presentations to promote product and brand benefits.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

Manager's Assistant

Tripodi Wholesalers
CAMPBELLFIELD, VIC
01.1999 - 06.2019
  • Maintained records through timely updates to employee and other files.
  • Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
  • Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Sales Assistant

Tripodi Wholesale
CAMPBELLFIELD, VIC
06.1996 - 06.1999
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Accepted and completed cash, check and credit card payments.
  • Fostered relationships with customers to expand customer base and retain business.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Identified trends for sale promotions to increase interest or demand in products.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.

Education

GED -

Epping Secondary Collage
Epping, VIC
11.1997

Skills

  • Employee development
  • Marketing tactics
  • KPI management
  • Merchandising
  • Design coordination
  • Strategic project planning
  • Territory and account oversight
  • Cash flow optimization
  • Sales leadership
  • Cost reduction
  • Customer relations
  • Product branding
  • Customer service
  • Relationship building
  • Problem solving
  • Tele sales
  • Payment processing
  • Point-of-sale system
  • CRM software expertise
  • Cash handling
  • Cold calling
  • Food safety and sanitation
  • Online sales
  • Opening and closing procedures

Languages

Italian
Professional

Timeline

Customer Sales Representative

Premier Global Foods
10.2024 - 02.2025

Parent Commitee President

Wollert Secondary
02.2024 - Current

Canteen Manger

Epping Football Club
03.2023 - 09.2024

Telemarketer

Nostro Realestate
03.2023 - 12.2023

Owner/Operator

the Italian Store
07.2019 - 12.2022

Manager's Assistant

Tripodi Wholesalers
01.1999 - 06.2019

Sales Assistant

Tripodi Wholesale
06.1996 - 06.1999

GED -

Epping Secondary Collage

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Michelle Wilson