Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Wilson

Wakerley,QLD

Summary

Results-oriented Corporate Account Manager with a strong focus on enhancing sales and customer retention. Expertise in managing high-volume corporate accounts and developing strategic plans that drive revenue growth. Proven ability to lead cross-functional teams and foster client relationships, resulting in improved account retention and increased sales opportunities.

Overview

17
17
years of professional experience

Work History

Corporate Account Manager

Konica Minolta Australia
Brisbane , QLD
05.2023 - Current
  • Managed corporate accounts while fostering strong client relationships.
  • Developed strategic plans to meet customer needs and enhance business growth.
  • Coordinated cross-functional teams for seamless service delivery.
  • Analyzed market trends to uncover new business opportunities for clients.
  • Prepared detailed performance reports for senior management review.
  • Implemented strategies to increase customer retention and satisfaction effectively.
  • Educated account representatives on product uses and benefits to drive utilization.
  • Negotiated contracts with clients to secure mutually beneficial terms.

Global Key Account Manager

Amcor Flexibles
Brisbane , QLD
09.2017 - 05.2023
  • Managed $39.7 million budget for APAC region, achieving sales results of 96-105% against targets.
  • Oversaw enterprise accounts, including sales, contracts, negotiations, and reporting.
  • Identified and developed new business opportunities in retail and FMCG sectors.
  • Cultivated client loyalty through consistent service quality and proactive management.
  • Resolved client inquiries and complaints regarding products and services promptly.
  • Utilized sales data to refine organizational strategies and improve performance.
  • Negotiated contract terms and established critical deadlines for timely delivery.
  • Increased product sales through targeted marketing campaigns aligned with client needs.

Strategic Account Manager

Staples Australia
Brisbane, QLD
02.2014 - 09.2017
  • Achieved sales results within 96-105% of budget, maintaining strong trading profit and margin.
  • Generated 11 customer appointments weekly, targeting a 50% win rate and 100% retention.
  • Forged relationships with key decision makers to enhance client engagement and satisfaction.
  • Developed and presented tailored solutions aligned with client outcome requirements.
  • Collaborated with internal stakeholders to ensure cohesive strategy implementation.
  • Monitored contract currency and compliance, ensuring obligations were fulfilled.
  • Utilized industry trends to refine client offerings and enhance competitiveness.
  • Conducted regular reviews with clients to identify growth opportunities and increase revenue.

Key Account Manager

insignia
Melbourne , Victoria
07.2011 - 12.2012
  • Managed budget of $2.3 million annually, achieving 3% growth each year.
  • Conducted 15 face-to-face meetings and 10 outbound calls weekly to strengthen customer relationships.
  • Performed one account review weekly, ensuring comprehensive understanding of portfolio accounts.
  • Executed customer outreach calls, enhancing site appointments and facilitating data collection for new accounts.
  • Conducted scheduled and unsolicited reviews of all accounts to identify areas for improvement.
  • Collaborated with cross-department personnel to resolve customer issues and drive business development.
  • Identified growth opportunities and developed strategic account plans to acquire new business.
  • Maintained accurate CRM data, ensuring all contracts and agreements were current and compliant.

Business Development Manager

insignia
Melbourne , Victoria
06.2010 - 06.2011
  • Achieved annual new business budget of $350,000 through strategic account management.
  • Generated 12 new leads weekly by identifying prospects via directories and trade events.
  • Conducted 20 face-to-face visits per week to engage with potential and existing clients.
  • Maintained an 80% or higher conversion rate for closing sales each week.
  • Developed and monitored strategic account plans to align with business objectives.
  • Reviewed territory plans and executed strategic changes based on performance analysis.
  • Negotiated prices and terms for sales agreements, ensuring favorable outcomes.
  • Documented customer interactions within 48 hours to maintain accurate records.

Account Manager

insignia
Brisbane , QLD
04.2008 - 06.2010

Education

New Business - Prospecting And Lead Generation

Amcor Internal Training
Singapore
2023

Negotiation Skills

Amcor Internal Training
Singapore
2018

CEB -

Global Challenger Sale
2016

Certificate IV Business Sales -

Australian Institute of Management
2011

Sales Training, Presentation skills, negotiation skills, lead generation program, key account management -

Schematics Australia
2011

Sales Skills Process -

Professional Sales Skills (Queensland)
2010

Bachelor of Education -

Griffith University
2007

High School Diploma -

Loreto Secondary College
2002

Skills

  • Account management
  • Relationship building
  • Team leadership
  • Strategic decision-making
  • Business collaboration
  • Project management
  • Contract negotiation
  • Conflict resolution
  • Critical analysis
  • Needs assessment
  • Forecasting strategies
  • Tender processes
  • Microsoft 365 proficiency
  • QAD expertise
  • Salesforce utilization
  • SAP knowledge

References

Professional: 

Conor Ward

Sales manager, QLD enterprise, Optus

Mobile: 0408 999 709

Personal: 

Damian Musch 

Business Manager - Qld Labelmakers Group Ltd

Mobile: 0412 236 771 

Timeline

Corporate Account Manager

Konica Minolta Australia
05.2023 - Current

Global Key Account Manager

Amcor Flexibles
09.2017 - 05.2023

Strategic Account Manager

Staples Australia
02.2014 - 09.2017

Key Account Manager

insignia
07.2011 - 12.2012

Business Development Manager

insignia
06.2010 - 06.2011

Account Manager

insignia
04.2008 - 06.2010

New Business - Prospecting And Lead Generation

Amcor Internal Training

Negotiation Skills

Amcor Internal Training

CEB -

Global Challenger Sale

Certificate IV Business Sales -

Australian Institute of Management

Sales Training, Presentation skills, negotiation skills, lead generation program, key account management -

Schematics Australia

Sales Skills Process -

Professional Sales Skills (Queensland)

Bachelor of Education -

Griffith University

High School Diploma -

Loreto Secondary College
Michelle Wilson