Michelle Wilson
Wakerley,QLD
Summary
Results-oriented Corporate Account Manager with a strong focus on enhancing sales and customer retention. Expertise in managing high-volume corporate accounts and developing strategic plans that drive revenue growth. Proven ability to lead cross-functional teams and foster client relationships, resulting in improved account retention and increased sales opportunities.
Overview
17
17
years of professional experience
Work History
Corporate Account Manager
Konica Minolta Australia
Brisbane , QLD
05.2023 - Current
- Managed corporate accounts while fostering strong client relationships.
- Developed strategic plans to meet customer needs and enhance business growth.
- Coordinated cross-functional teams for seamless service delivery.
- Analyzed market trends to uncover new business opportunities for clients.
- Prepared detailed performance reports for senior management review.
- Implemented strategies to increase customer retention and satisfaction effectively.
- Educated account representatives on product uses and benefits to drive utilization.
- Negotiated contracts with clients to secure mutually beneficial terms.
Global Key Account Manager
Amcor Flexibles
Brisbane , QLD
09.2017 - 05.2023
- Managed $39.7 million budget for APAC region, achieving sales results of 96-105% against targets.
- Oversaw enterprise accounts, including sales, contracts, negotiations, and reporting.
- Identified and developed new business opportunities in retail and FMCG sectors.
- Cultivated client loyalty through consistent service quality and proactive management.
- Resolved client inquiries and complaints regarding products and services promptly.
- Utilized sales data to refine organizational strategies and improve performance.
- Negotiated contract terms and established critical deadlines for timely delivery.
- Increased product sales through targeted marketing campaigns aligned with client needs.
Strategic Account Manager
Staples Australia
Brisbane, QLD
02.2014 - 09.2017
- Achieved sales results within 96-105% of budget, maintaining strong trading profit and margin.
- Generated 11 customer appointments weekly, targeting a 50% win rate and 100% retention.
- Forged relationships with key decision makers to enhance client engagement and satisfaction.
- Developed and presented tailored solutions aligned with client outcome requirements.
- Collaborated with internal stakeholders to ensure cohesive strategy implementation.
- Monitored contract currency and compliance, ensuring obligations were fulfilled.
- Utilized industry trends to refine client offerings and enhance competitiveness.
- Conducted regular reviews with clients to identify growth opportunities and increase revenue.
Key Account Manager
insignia
Melbourne , Victoria
07.2011 - 12.2012
- Managed budget of $2.3 million annually, achieving 3% growth each year.
- Conducted 15 face-to-face meetings and 10 outbound calls weekly to strengthen customer relationships.
- Performed one account review weekly, ensuring comprehensive understanding of portfolio accounts.
- Executed customer outreach calls, enhancing site appointments and facilitating data collection for new accounts.
- Conducted scheduled and unsolicited reviews of all accounts to identify areas for improvement.
- Collaborated with cross-department personnel to resolve customer issues and drive business development.
- Identified growth opportunities and developed strategic account plans to acquire new business.
- Maintained accurate CRM data, ensuring all contracts and agreements were current and compliant.
Business Development Manager
insignia
Melbourne , Victoria
06.2010 - 06.2011
- Achieved annual new business budget of $350,000 through strategic account management.
- Generated 12 new leads weekly by identifying prospects via directories and trade events.
- Conducted 20 face-to-face visits per week to engage with potential and existing clients.
- Maintained an 80% or higher conversion rate for closing sales each week.
- Developed and monitored strategic account plans to align with business objectives.
- Reviewed territory plans and executed strategic changes based on performance analysis.
- Negotiated prices and terms for sales agreements, ensuring favorable outcomes.
- Documented customer interactions within 48 hours to maintain accurate records.
Account Manager
insignia
Brisbane , QLD
04.2008 - 06.2010
Education
New Business - Prospecting And Lead Generation
Amcor Internal Training
Singapore2023
Negotiation Skills
Amcor Internal Training
Singapore 2018
CEB -
Global Challenger Sale
2016
Certificate IV Business Sales -
Australian Institute of Management
2011
Sales Training, Presentation skills, negotiation skills, lead generation program, key account management -
Schematics Australia
2011
Sales Skills Process -
Professional Sales Skills (Queensland)
2010
Bachelor of Education -
Griffith University
2007
High School Diploma -
Loreto Secondary College
2002
Skills
- Account management
- Relationship building
- Team leadership
- Strategic decision-making
- Business collaboration
- Project management
- Contract negotiation
- Conflict resolution
- Critical analysis
- Needs assessment
- Forecasting strategies
- Tender processes
- Microsoft 365 proficiency
- QAD expertise
- Salesforce utilization
- SAP knowledge
References
Professional:
Conor Ward
Sales manager, QLD enterprise, Optus
Mobile: 0408 999 709
Personal:
Damian Musch
Business Manager - Qld Labelmakers Group Ltd
Mobile: 0412 236 771
Timeline
Corporate Account Manager
Konica Minolta Australia
05.2023 - Current
Global Key Account Manager
Amcor Flexibles
09.2017 - 05.2023
Strategic Account Manager
Staples Australia
02.2014 - 09.2017
Key Account Manager
insignia
07.2011 - 12.2012
Business Development Manager
insignia
06.2010 - 06.2011
Account Manager
insignia
04.2008 - 06.2010
New Business - Prospecting And Lead Generation
Amcor Internal Training
Negotiation Skills
Amcor Internal Training
CEB -
Global Challenger Sale
Certificate IV Business Sales -
Australian Institute of Management
Sales Training, Presentation skills, negotiation skills, lead generation program, key account management -
Schematics Australia
Sales Skills Process -
Professional Sales Skills (Queensland)
Bachelor of Education -
Griffith University
High School Diploma -
Loreto Secondary College