Michelle Wilton
Hilbert,Australia
Summary
Upbeat individual boasting a career catering to guests through effective service and assistance. A highly trained Guest Services Associate known for tactfully managing issues and finding the best solutions.
Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
13
13
years of professional experience
Work History
Guest Service Agent
Ingot Hotel
08.2023 - Current
- Provided exceptional customer service to hotel guests, addressing their needs and inquiries.
- Handled front desk operations, including check-in, check-out, and reservations.
- Contributed to the hotel's overall guest satisfaction and positive reputation.
- Processed guest payments quickly and efficiently.
- Provided information regarding room availability and rates to potential customers.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Responded to telephone calls from guests promptly and courteously.
- Handled cash transactions accurately while adhering to established accounting practices.
- Detailed all policies and procedures, including safety information to guests upon hotel check in.
2IC
Milestone Early Learning Centre Lynwood
10.2020 - 01.2022
- Served as the second-in-command to the Centre Director, managing daily operations and staff.
- Developed and implemented staff training and development programs.
- Collaborated with parents and families to ensure a positive and supportive learning environment.
Quality Coordinator
LPG Fresh Choice
11.2018 - 10.2020
- Oversaw quality control processes and ensured adherence to HACCP and GMP standards
- Conducted regular audits and inspections to identify and address quality issues
- Developed and implemented quality improvement initiatives.
Assistant/Room Leader
The Learning Tree
Lynwood, WA
10.2011 - 10.2018
- Successfully managed and supervised a team of 8-15 early childhood educators
- Developed and implemented engaging curriculum and activities for children aged 0-6
- Ensured compliance with all relevant childcare regulations and standards
- Successfully managed classroom budgets and resources.
Education
Diploma in Early Years Education (75% Completed) -
Not Provided
Perth, WA01.2018
Certificate III in Childcare: Early Years Education -
The Australian Higher Education Academy
Australia, WA01.2014
High School Diploma -
Lynwood Senior High School
Perth, WA01.2011
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Opera PMS
- Siteminder
- HACCP and GMP standards
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Leadership and team management skills
- Problem-solving and decision-making abilities
- Customer service orientation
- Attention to detail
- Guest check-in and check-out
- Guest service and assistance
- Customer rapport
- Guest Relations
- Account inquiries
- Cleaning and sanitizing
- Guest communication
- Issue Resolution
- Account changes
- Cash handling experience
- Guest conflict resolution
- Transportation Arrangements
Additional Qualifications
- HACCP Requirements and GMP, 2019
- RSA, 2023
References
- Pasang Tamang, Duty Manager, Ingot Hotel, 0406692018
- Adelle Porter, Manager, Premier Fresh, 0403 466 425
Timeline
Guest Service Agent
Ingot Hotel
08.2023 - Current
2IC
Milestone Early Learning Centre Lynwood
10.2020 - 01.2022
Quality Coordinator
LPG Fresh Choice
11.2018 - 10.2020
Assistant/Room Leader
The Learning Tree
10.2011 - 10.2018
Diploma in Early Years Education (75% Completed) -
Not Provided
Certificate III in Childcare: Early Years Education -
The Australian Higher Education Academy
High School Diploma -
Lynwood Senior High School
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