Michelle Windeyer
Balmoral,QLD
Summary
Adaptable customer service manager focused on travel and events with skills in coordinating comprehensive travel logistics, managing vendor relationships, and developing compliance targets. Proficient in crisis management, policy updates, and financial reconciliation to ensure cost-effective travel solutions and support traveller safety. Strong background in collaborating with senior management and external stakeholders to implement process improvements and maintain high service standards.
Overview
12
12
years of professional experience
Work History
Manager - Travel Services
Southern Cross University
05.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Experienced in event coordination, stakeholder collaboration, and deadline-driven project management. Successfully organized and managed comprehensive travel processes for university travelers, coordinating approvals, itinerary planning, and vendor partnerships to enhance service efficiency and cost-effectiveness.
- Worked closely with Senior Management, emergency providers, and external partners to ensure compliance, mitigate risks, and support informed decision-making.
- Maintained strong relationships with vendors and stakeholders, leveraging partnerships to negotiate savings and ensure contract adherence.
- Regularly updated procedures and improved travel-related systems, working collaboratively to align with university standards and enhance user experience.
Core Skills
- Event & Project Management
- Cross-Departmental Collaboration
- Stakeholder Relationship Building
- Strategic Planning & Policy Development
- Budgeting & Cost Negotiation
Future Students Officer
Southern Cross University
08.2016 - 05.2017
- Managed client facing enquiries related to study at Southern Cross University
- Assists students with course information, guiding them with entry requirements and application processes
- Worked within the future students team to drive up student enrolment numbers
Travel Consultant
Flight Centre PTY Ltd
05.2013 - 05.2016
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips and events for individual, family and business travellers.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Education
No Degree - Agile Project Management
Australian Institute of Management
Sydney, NSW01-2023
Bachelor of Journalism / Bachelor of Arts - Politics, Religion, Journalism
University of Queensland
Brisbane, QLD12-2004
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Project Management
Timeline
Manager - Travel Services
Southern Cross University
05.2017 - Current
Future Students Officer
Southern Cross University
08.2016 - 05.2017
Travel Consultant
Flight Centre PTY Ltd
05.2013 - 05.2016
No Degree - Agile Project Management
Australian Institute of Management
Bachelor of Journalism / Bachelor of Arts - Politics, Religion, Journalism
University of Queensland
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