Michelle Woods

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Increased profit by streamlining operations.
• Implemented quality control systems to boost overall product consistency and reliability.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Streamlined care coordination for efficient services, resulting in reduced wait times and increased client satisfaction.
• Raised staff morale by recognizing achievements through awards ceremonies and acknowledging individual contributions during team meetings.
• Cultivated a positive team environment through effective conflict resolution strategies that addressed workplace issues in a fair and timely manner.
• Promoted a culture of safety within the workplace through close monitoring of procedures, ongoing staff training, and adherence to best practices.
• Implemented effective communication strategies between healthcare providers and families, fostering trust and collaboration.
• Enhanced patient satisfaction by implementing personalized care plans tailored to individual needs.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reported issues to higher management with great detail.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed over 60 staff across 24/7 services delivery.
• I was the person in charge 24/7

• Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
• Established strong community partnerships to broaden available resources for clients.
• Facilitated team meetings for comprehensive care planning and improved client satisfaction.
• Streamlined communication between clients, caregivers, and staff to ensure timely access to resources.
• Wrote and implemented Care plans
• Managed clients budgets with clients.
• Communicated need of clients to staff and assisted to train staff of those needs.

• Worked as the lead Diversional Therapist in the Erowal nursing home.
• Managed 30 volunteers and their rosters and programs.
• Built strong rapport with residents, fostering trust and open communication for effective therapy sessions.
• Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
• Maintained and updated resident records, changes in service plans and treatment reports.
• Documented resident information, treatment plans, and resident responses.
• Continuously updated professional knowledge through ongoing research, training, and participation in industry conferences and workshops.

I worked with Thompson Direct to train staff currently working in Aged Care. I delivered the training so they completed with Certificate III in Aged Care.

• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Training in Cert III in Aged Care for staff already working in the area of Aged Care.
• Teaching and assessing staff through this course until completion

• Provided individual and group therapy sessions to Residents.
• Assessed residents' needs, developed treatment plans and monitored progress.
• Advocated for residents needs participated in case conferences and collaborating with other professionals.
• Provided personal care according to the care plan. showering toileting, mobility, assistance with meals.