Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Michelle Wray

Yarrabilba

Summary

Compassionate caregiver with extensive experience at Palm Lake Care Beachmere, skilled in grooming assistance and emotional support. Proven ability to enhance client dignity and independence through effective care plan implementation. Recognized for training new staff and improving service delivery, ensuring a safe and nurturing environment for all clients.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Palm Lake Care Beachmere
01.2022 - 08.2025
  • Assisted clients with daily living activities, promoting independence and dignity.
  • Administered prescribed medications under supervision, ensuring compliance with health guidelines.
  • Supported mobility and physical exercises, enhancing client well-being and comfort.
  • Maintained clean and safe environments for clients, adhering to hygiene standards.

Assistant in Nursing

Blue Care Rothwell Nazarene Aged Care Facility
01.2000 - 01.2018
  • Administered patient care, including bathing, dressing, and feeding, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Assisted in mobility exercises, promoting physical rehabilitation and independence among patients.
  • Maintained cleanliness of patient areas, adhering to infection control protocols to ensure safety.
  • Trained new staff on best practices for patient assistance and facility protocols to enhance team efficiency.
  • Implemented feedback from supervisors to improve service delivery and patient satisfaction consistently.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

Service Manager

Woolworths Supermarket
01.2001 - 01.2008
  • Oversaw daily operations, ensuring optimal service delivery and customer satisfaction.
  • Trained and mentored staff, enhancing team performance and service quality.
  • Implemented process improvements, streamlining workflows and reducing response times.
  • Managed inventory systems, optimizing stock levels to meet customer demand.

Cash Convenor

Queensland Rail
08.2003 - 08.2003
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Cashier Customer Srvice

Toombul Newsagency
01.1989 - 01.1992
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Managed cash drawer, ensuring balanced registers at end of shifts.
  • Assisted customers with inquiries, providing exceptional service and product knowledge.
  • Maintained organized checkout area, improving overall customer experience.
  • Trained new staff on cash handling procedures and company policies.

Skills

  • Grooming assistance
  • Emotional support
  • Personal hygiene assistance
  • Housekeeping tasks
  • Compassionate caregiving
  • Behavior management
  • Dressing assistance
  • Behavior redirection
  • Care plan implementation
  • Meal preparation
  • Housekeeping
  • Patient management
  • Nutrition monitoring

Certification

  • PCA - Personal Care Aide

Timeline

Personal Care Assistant

Palm Lake Care Beachmere
01.2022 - 08.2025

Cash Convenor

Queensland Rail
08.2003 - 08.2003

Service Manager

Woolworths Supermarket
01.2001 - 01.2008

Assistant in Nursing

Blue Care Rothwell Nazarene Aged Care Facility
01.2000 - 01.2018

Cashier Customer Srvice

Toombul Newsagency
01.1989 - 01.1992

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Michelle Wray