Michelle Wray
Yarrabilba
Summary
Compassionate caregiver with extensive experience at Palm Lake Care Beachmere, skilled in grooming assistance and emotional support. Proven ability to enhance client dignity and independence through effective care plan implementation. Recognized for training new staff and improving service delivery, ensuring a safe and nurturing environment for all clients.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Palm Lake Care Beachmere
01.2022 - 08.2025
- Assisted clients with daily living activities, promoting independence and dignity.
- Administered prescribed medications under supervision, ensuring compliance with health guidelines.
- Supported mobility and physical exercises, enhancing client well-being and comfort.
- Maintained clean and safe environments for clients, adhering to hygiene standards.
Assistant in Nursing
Blue Care Rothwell Nazarene Aged Care Facility
01.2000 - 01.2018
- Administered patient care, including bathing, dressing, and feeding, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted in mobility exercises, promoting physical rehabilitation and independence among patients.
- Maintained cleanliness of patient areas, adhering to infection control protocols to ensure safety.
- Trained new staff on best practices for patient assistance and facility protocols to enhance team efficiency.
- Implemented feedback from supervisors to improve service delivery and patient satisfaction consistently.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Service Manager
Woolworths Supermarket
01.2001 - 01.2008
- Oversaw daily operations, ensuring optimal service delivery and customer satisfaction.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented process improvements, streamlining workflows and reducing response times.
- Managed inventory systems, optimizing stock levels to meet customer demand.
Cash Convenor
Queensland Rail
08.2003 - 08.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cashier Customer Srvice
Toombul Newsagency
01.1989 - 01.1992
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring balanced registers at end of shifts.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained organized checkout area, improving overall customer experience.
- Trained new staff on cash handling procedures and company policies.
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Compassionate caregiving
- Behavior management
- Dressing assistance
- Behavior redirection
- Care plan implementation
- Meal preparation
- Housekeeping
- Patient management
- Nutrition monitoring
Certification
- PCA - Personal Care Aide
Timeline
Personal Care Assistant
Palm Lake Care Beachmere
01.2022 - 08.2025
Cash Convenor
Queensland Rail
08.2003 - 08.2003
Service Manager
Woolworths Supermarket
01.2001 - 01.2008
Assistant in Nursing
Blue Care Rothwell Nazarene Aged Care Facility
01.2000 - 01.2018
Cashier Customer Srvice
Toombul Newsagency
01.1989 - 01.1992