- Martial Arts
- Swimming
- Hiking
- Horseback Riding
Michelle Wrench
Summary
High energy Store Manager bringing extensive experience in Customer Service settings. Dynamic relationship builder with an organised nature and sound judgement focused on maximising team efficiency. Looking to strengthen and gain knowledge and skills within a challenging new job position.
Overview
11
11
years of professional experience
Work History
Store Manager
Laubman and Pank Belmont
06.2022 - Current
- Manage inventory control, cash control, and store opening and closing procedures.
- Manage store employees successfully in a fast paced environment through proactive communication and positive feedback.
- Manage timecards and rosters with UKG.
- Appointment book management.
- Approve regular payroll submissions for employees.
- Managing customer complaints and conflict resolution.
- Assisting in recruiting, hiring and training of team members.
- Delivering a high standard of customer service and product knowledge.
- Maximising sales and minimising shrinkage through excellent customer service and adherence to standard practices.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Organise and execute regular local marketing events.
Optical Dispenser
Luxottica Group
10.2014 - 06.2022
- Dispensing glasses and contact lenses in a fast paced environment.
- Excellent knowledge of Optical lenses.
- Receipting in and quality control of stock
- Appointment book management.
- Reception duties.
- Pre testing patients.
- Conducting store opening and closing procedures.
- Utilised advanced knowledge of ocular anatomy, physiology, and optics to provide eye wear.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Education
High School Diploma -
Kelvin Grove State High School
Brisbane, QLD11-1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Staff training
- Conflict resolution
Interests
Timeline
Store Manager
Laubman and Pank Belmont
06.2022 - Current
Optical Dispenser
Luxottica Group
10.2014 - 06.2022
High School Diploma -
Kelvin Grove State High School
Similar Profiles
Ülar KirikalÜlar Kirikal
Head of Credit Analysis at LHV Pank ASHead of Credit Analysis at LHV Pank AS
Kairit JalakasKairit Jalakas
Client Executive at SEB Pank ASClient Executive at SEB Pank AS
Ilona MaideIlona Maide
Rahapesu Tõkestamise Monitooringuspetsialist at AS LHV PankRahapesu Tõkestamise Monitooringuspetsialist at AS LHV Pank
Richard SchrinerRichard Schriner
Store Manager at Rue21Store Manager at Rue21
SANTOSH D KALALSANTOSH D KALAL
Store Manager at ManegerStore Manager at Maneger