Michelle Wykamp
Cowell,SA
Summary
Experienced Customer Service Officer focused on satisfying customers by providing high-quality service. Determined and dedicated to exceeding mandates. Eager to take on higher responsibilities. Motivated, enthusiastic about cultivating strong customer and community relationships. Sales expert familiar with bank regulations and best practices.
Overview
35
35
years of professional experience
Work History
Salon Owner
Self
COWELL, SA
10.2021 - Current
- Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
- Checked in customers for appointments and notified stylists of clients' arrival.
- Processed payments, took appointments and assisted with management of flow of patron visits when needed.
- Performed relaxing head and scalp massages for customers.
- Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.
- Recommended haircare products to patrons based on hair type and style preferences, offering input on washing and styling regimen for greater convenience and health.
- Stocked inventory items and prepared inventory reports.
- Swept salon floors, took out trash and sterilized styling tools after use.
- Welcomed, seated and prepared clients for services by snapping waterproof drape gown in place.
- Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
- Assisted hairstylist with washing, blow-drying and styling.
- Readied foils and mixed color and other chemicals to prepare for hair coloring, bleaching and highlighting.
- Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
- Took photos of customer results, products and other salon activities to post on social media to promote business.
- Rang up customers by processing payments and promoted products to increase sales.
CSO
IGA Supermarket
Cowell, SA
04.2021 - Current
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register to record all transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Shop Assistant
IGA Supermarket
Cowell, SA
05.2016 - 12.2018
- Checked incoming orders and organized new stock.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maintained high levels of accuracy and efficiency while completing daily tasks.
- Helped customers complete purchases, locate items and join reward programs.
- Completed inventory counts and ordered merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Pre-booked future appointments to increase repeat business.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Mentored new staff to enhance personal growth and increase productivity.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment and services.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Recruited, hired, evaluated and disciplined service staff members.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Resolved customer complaints regarding worker performance or services rendered.
- Trained workers in proper operational procedures and functions and explained company policies.
- Analyzed and recorded personnel and operational data and wrote activity reports.
Caravan Park Manager
Cowell Foreshore Caravan Park
Cowell, SA
03.2007 - 01.2016
- Exceeded expectations for all levels of park with strong focus on progression.
- Complied with mandated policies and programs.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maintained constant balance and accounting of property petty cash account.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Collected and maintained careful records of rental payments and payment dates.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Maximized rental income while minimizing expenses through effective planning and control.
- Completed annual rent calculations using housing database software.
- Communicated effectively with owners, residents and on-site associates.
- Analyzed and evaluated monthly and quarterly financial statements.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Oversaw and enhanced work of entire park and all team members to promote optimal efficiency and obtain necessary results.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
Bar Manager
Commercial Hotel
Cowell, SA
08.2004 - 01.2006
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Handled $2000 cash on daily basis, which built trustworthiness and loyalty with owners.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Poured and prepared mixed drinks for up to 200 customers daily and created new libations drawing in clientele.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Checked ID cards and verified bar guests were of legal age.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced business productivity by training team members and servers on best practices and protocols.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register with 100% accuracy and prepared cashier report.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Consulted with managers to organize special events and promotions.
WykampCso
National Australia Bank
Eugowra, NSW
10.1988 - 07.1993
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Turned in excess cash to maintain drawer security.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records on demand, including account statements and copies of checks.
- Accessed computerized financial information to answer questions related to specific accounts.
- Reconciled cash drawer and resolved discrepancies.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Stocked supplies for customers and personal teller station.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
High School Diploma -
Hunters Hill High School
Sydney, NSW11.1984
Skills
- Computer skills
- Flexible & Adaptable
- Conflict resolution
- Maintenance & Repair
- Customer service
- Good telephone etiquette
- Troubleshooting
- Planning and Coordination
- Teamwork
- Adaptability
- Cultural awareness
- Critical thinking
- Leadership
- Time Management skills
- Excel spreadsheet
- Self directed
- Strong problem solver
- Planning and Execution
- Team Collaboration
- Complaint Resolution
- Customer Service
- Employee Training
- Shift Scheduling
- Employee Recruiting
- Inventory Management
- Shift Management
- Effective Multitasking
- Decision Making
- Supervisory Abilities
- Financial Administration
- Microsoft Office
- Verbal and Written Communication
- Business Planning
- Work Planning and Prioritization
- Staff Management
- Strategic Decision-Making
- Leadership
- Time Management skills
- Excel spreadsheet
- Self directed
- Strong problem solver
- Budget Preparation
- Leadership
- Time Management skills
- Excel spreadsheet
- Self directed
- Strong problem solver
- Supportive Personality
- Client Records Management
- Sound Judgment
- Critical Thinking
- Attentive to People
- Respectful and Compassionate
- Dependable and Responsible
- Housekeeping
Timeline
Salon Owner
Self
10.2021 - Current
CSO
IGA Supermarket
04.2021 - Current
Shop Assistant
IGA Supermarket
05.2016 - 12.2018
Caravan Park Manager
Cowell Foreshore Caravan Park
03.2007 - 01.2016
Bar Manager
Commercial Hotel
08.2004 - 01.2006
WykampCso
National Australia Bank
10.1988 - 07.1993
High School Diploma -
Hunters Hill High School
Similar Profiles
John BestJohn Best
Handy Person at SelfHandy Person at Self
Kaelyn PerryKaelyn Perry
Babysitter at SelfBabysitter at Self
Mark WilbertMark Wilbert
Owner Urban Living Construction LLC at SelfOwner Urban Living Construction LLC at Self