Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Wykamp

Cowell,SA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker eager to secure entry-level in Residential Care Worker position. Ready to help team achieve company goals.

Overview

36
36
years of professional experience

Work History

CSO

IGA Supermarket
04.2021 - Current
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register to record all transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.

Shop Assistant

IGA Supermarket
05.2016 - 12.2018
  • Checked incoming orders and organized new stock.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Maintained high levels of accuracy and efficiency while completing daily tasks.
  • Helped customers complete purchases, locate items and join reward programs.
  • Completed inventory counts and ordered merchandise.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.

Caravan Park Manager

Cowell Foreshore Caravan Park
03.2007 - 01.2016
  • Exceeded expectations for all levels of park with strong focus on progression.
  • Complied with mandated policies and programs.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Maintained constant balance and accounting of property petty cash account.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Collected and maintained careful records of rental payments and payment dates.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Completed annual rent calculations using housing database software.
  • Communicated effectively with owners, residents and on-site associates.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Oversaw and enhanced work of entire park and all team members to promote optimal efficiency and obtain necessary results.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.

Bar Manager

Commercial Hotel
08.2004 - 01.2006
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Handled $2000 cash on daily basis, which built trustworthiness and loyalty with owners.
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
  • Poured and prepared mixed drinks for up to 200 customers daily and created new libations drawing in clientele.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Checked ID cards and verified bar guests were of legal age.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced business productivity by training team members and servers on best practices and protocols.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register with 100% accuracy and prepared cashier report.
  • Increased profits with enhanced inventory oversight and strategic pricing adjustments.
  • Consulted with managers to organize special events and promotions.

Cso

National Australia Bank
10.1988 - 07.1993
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Turned in excess cash to maintain drawer security.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided customer records on demand, including account statements and copies of checks.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Reconciled cash drawer and resolved discrepancies.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Stocked supplies for customers and personal teller station.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Education

High School Diploma -

Hunters Hill High School
Sydney, NSW
11.1984

Skills

  • Computer skills
  • Flexible & Adaptable
  • Conflict resolution
  • Maintenance & Repair
  • Customer service
  • Good telephone etiquette
  • Troubleshooting
  • Planning and Coordination
  • Teamwork
  • Adaptability
  • Cultural awareness
  • Critical thinking
  • Leadership
  • Time Management skills
  • Excel spreadsheet
  • Self directed
  • Strong problem solver

Timeline

CSO

IGA Supermarket
04.2021 - Current

Shop Assistant

IGA Supermarket
05.2016 - 12.2018

Caravan Park Manager

Cowell Foreshore Caravan Park
03.2007 - 01.2016

Bar Manager

Commercial Hotel
08.2004 - 01.2006

Cso

National Australia Bank
10.1988 - 07.1993

High School Diploma -

Hunters Hill High School

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Michelle Wykamp