Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Michelle D Richard

Michelle D Richard

Gold Coast,TX
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Sales Representative/Training Leader

Global Interactive Group
06.2021 - Current
  • Nailed customer satisfaction for repeat business.
  • Trained, mentored and on-boarded new sales representatives.
  • Retained excellent quality control and exceeded all KPI's.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Office Manager/ Quality Control Manager

Nielson Precision
01.2020 - 11.2020
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Certificate 3 In Business -

Training Evolution

Skills

  • Excellent Interpersonal skills
  • Outstanding customer service and business ethics
  • Effective Organizational skills
  • Training coaching and Motivational leader
  • Customer Relations
  • Interpersonal Communications
  • Active Listening
  • Inside and Outside Sales
  • Interpersonal Communication Skills
  • Training and Development

Accomplishments

  • Ranked top 10 Global sales for 2022
  • 100% Shop evaluation in Customer exp. Program

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Representative/Training Leader - Global Interactive Group
06.2021 - Current
Office Manager/ Quality Control Manager - Nielson Precision
01.2020 - 11.2020
Training Evolution - Certificate 3 In Business ,

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Michelle D Richard