Michelle Emily Allen
Ultimo,NSW
Summary
Detail-oriented professional with extensive experience in guest service environments. Highly adaptable and energetic, with a strong customer-focused approach and exceptional listening skills. Proven track record of delivering high-quality service, building strong customer relationships, and consistently exceeding expectations. Known for a proactive attitude, problem-solving abilities, and a commitment to enhancing the guest experience. Dedicated to maintaining a positive and welcoming atmosphere, ensuring customer satisfaction, and contributing to team success."
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Clerk
Granbell Hotel
04.2018 - 07.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
Education
MBA -
The University of Technology Sydney
Sydney, NSW07.2025
Bachelor of Chinese - Department of Asian Languages
Kanda University of International Studies
Makuhari, Chiba, Japan 03.2018
High School Diploma -
Iwaki Shuei High School
Iwaki, Fukushima, Japan03.2014
Skills
- Customer Service
- Payment handling
- Welcoming guests
- Multi-Line Phone Systems
- Teamwork orientation
- Microsoft Office
- Time Management
- Payment Processing
- Staff Training
Languages
Chinese (Mandarin)
Professional Working
Japanese
Native or Bilingual
Additional Information
Volunteer Experience
Volunteer at LYSTA: NPO for Animal Protection
Iwaki, Fukushima, Japan
December /2021 – August /2022
- Assisted with daily operations, including animal care, feeding, and facility maintenance.
- Collaborated with a team of volunteers to ensure a safe and clean environment for all animals.
Timeline
Hotel Front Desk Clerk
Granbell Hotel
04.2018 - 07.2021
MBA -
The University of Technology Sydney
Bachelor of Chinese - Department of Asian Languages
Kanda University of International Studies
High School Diploma -
Iwaki Shuei High School
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