Michelle Hira
Gold Coast,QLD
Summary
Compassionate Mental Health Support Worker known for high productivity and efficient task completion. Skilled in crisis intervention, patient advocacy, and behavioural therapy. Excel in communication, empathy, and patience to support individuals in achieving mental wellness goals. Bring specialised skills in conflict resolution, active listening, and stress management techniques to provide comprehensive support.
Overview
6
6
years of professional experience
Work History
Mental Health Support Worker
Urzi Psychology
Gold Coast
03.2021 - Current
- In this role, my main objective is to support several clients with a range of mental health conditions. It is a widely varied role with travel involved, and required me to build a solid relationship with the clients to provide top quality care and consistency, leading to positive outcomes.
- Key tasks include:
- Enabling clients to access the community
- Helping clients to integrate and fully participate in their community
- Ensuring clients keep appointments, including those with healthcare professionals
- Dispense medication at appropriate times
- Writing and compiling reports on the progress and care of clients
Mental Health Support Worker
Clair Sykes - Walked Talked Psychologist
05.2023 - 10.2024
- Facilitated exercise program for dementia client, demonstrating compassion and support.
- Assisted COPD client with personal care and household tasks to enhance daily living.
- Supported ASD Level 3 adult client in social communication and positive interaction.
- Monitored client progress and maintained accurate records of achievements.
- Provided practical assistance with daily living activities, including personal care and domestic tasks.
- Delivered emotional support aligned with personalized support plans.
- Managed medication adherence according to relevant policies and procedures.
Mental Health Support Worker
Queensland Mental Health Services
Gold Coast
09.2020 - 03.2021
- This role was largely a rostered shift work position that required me to work long shifts as part of a team to provide 24/7 care to clients. Building rapport with clients who were traditionally a challenge, was a key highlight for me in this role and I felt that I was able to make a big difference to those I worked with.
- Key tasks included:
- Liaising with healthcare professionals to arrange additional care for clients as required
- Supporting clients with their needs including medication dispensing and travel to appointments
- Facilitating community reintegration through programs or activities
Mental Health Support Worker & Service Manager
CSBS
Gold Coast
04.2020 - 09.2020
- Alongside traditional mental health support work, this role also required me to be on call and available 24/7 to support a team of at least eight staff. Alongside supporting the team and working on the frontline with clients, I also managed the administration where required. This encompassed rostering, timetabling, access to care, liaison with parents / caregivers, and so on.
- Key tasks included:
- Supporting a team of at least eight staff
- Coordinating the staff roster to ensure around the clock care for clients
- Attending team meetings & training
- Supporting clients with their mental health needs as above
Disability Support Worker
Angels and Aprons
Gold Coast
06.2019 - 04.2020
- This widely varied role required me to complete a myriad of tasks for clients who needed robust physical and mental support.
- Key tasks included:
- Cleaning living areas of clients
- Assisting with showering and bathroom and general household needs
- Writing reports on the progress and care of clients
- Enabling the attendance and participation of key appointments including physiotherapy and exercise
- Ensuring medication was taken at appropriate times
Education
Certificate III In Home & Community Care -
Safehouse Consultancy
01.2016
Certificate IV In Training and Assessment -
Qualify Now
01.2016
Certificate II In Skills for Work & Vocational Pathway -
Safehouse Consultancy
01.2016
Level 4 & Level 3 Certificate -
Triple P - Positive Parenting
01.2011
Diploma of Teaching -
Wellington College of Education
01.1994
Skills
- Mental health support
- Community services
- Training and education
- Victim assistance
- Pastoral care
- Parenting guidance
- Foster care education
- Report writing
- Behavioral support
- Crisis intervention
- Relationship building
Community
- Blue Care Aged Care Facility Volunteer, 17
- Victim Support New Zealand, 02-10
Awards And Accreditation
- Present - Blue Card, present
- NDIS yellow card, present
- Federal police check, present
- First aid and cpr, present
- Circuit Breaker Facilitator Training, 19
- BlueCare: Volunteer Support, 17
- Foster Care Queensland: Initial Quality Care: Foster Care Training, 15
- Massey University: Reader/Writer, 13
- Toolbox Facilitator: Tweens & Teens Assessment Training, 13
- The Nest: The Heart of Working as a Team Workshop, 12
- Porse Network: Educator Achievement Award, 06
Key Milestones Highlights
- Equip people to deal with crisis through my work - including at Victim Support New Zealand where I assisted on several traumatic cases
- Supporting people to overcome obstacles - including most recently with my work at Urzi Psychology
- Assisting people to be able to live their best life through support
References
References available upon request.
Timeline
Mental Health Support Worker
Clair Sykes - Walked Talked Psychologist
05.2023 - 10.2024
Mental Health Support Worker
Urzi Psychology
03.2021 - Current
Mental Health Support Worker
Queensland Mental Health Services
09.2020 - 03.2021
Mental Health Support Worker & Service Manager
CSBS
04.2020 - 09.2020
Disability Support Worker
Angels and Aprons
06.2019 - 04.2020
Certificate III In Home & Community Care -
Safehouse Consultancy
Certificate IV In Training and Assessment -
Qualify Now
Certificate II In Skills for Work & Vocational Pathway -
Safehouse Consultancy
Level 4 & Level 3 Certificate -
Triple P - Positive Parenting
Diploma of Teaching -
Wellington College of Education
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