Michelle Lee Bennett
Unit 3 / 20 Balmain Street Glenorchy,TAS
Summary
Driven Senior Consultant with 20 years' experience in customer service at Woolworth's group and BWS EDG. Adept in collaborative problem solving, risk management and creative solutions. Passionate about bringing changes in businesses. Proficient in conducting primary and secondary research. A proud passionate Tasmanian with exceptional knowledge of Tasmanian Products in the liquor industry.
Overview
21
21
years of professional experience
Work History
Permanent Part Time Level 3 Senior Consultant
BWS
01.2014 - Current
- Prioritise projects and project tasks depending upon key milestones and deadline dates.
- Analyse problematic areas to provide recommendations and solutions.
- Develope custom solutions based upon clients requirements.
- Evaluate clients' needs and create plans of action to provide solutions.
- Exceede customer requirements with accurate and deliverable solutions.
- Assess needs for projects and made proposals to Store Manager.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Streamline processes to cut downtime and optimize employee productivity.
- Determine areas for improvement and implement processes to alleviate challenges.
- Streamline key process for entire Store by implementing methods to improve efficiency.
Customer Service Manager
Woolworths Super Markets
01.2003 - 01.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures Store-wide.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Elizabeth College
Hobart, TASSkills
- Quality Assurance
- Supervision and Leadership
- Teamwork and Collaboration
- Analytical Thinking
- Networking
- Visual Merchandising
Timeline
Permanent Part Time Level 3 Senior Consultant
BWS
01.2014 - Current
Customer Service Manager
Woolworths Super Markets
01.2003 - 01.2014
Elizabeth College
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