MICHELLE LEE CORLETT
Sutherland,New South Wales
Summary
- People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying individual staffing needs to develop and deliver creative solutions.
- Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
42
42
years of professional experience
Work History
Legal Secretary
WYATTS LAWYERS & ADVISORS
10.2013 - Current
- Employed as Legal Secretary (Word 2007 & 2010, Contact Tracer, Silq Leap Legal software file management systems), One drive, Annature, Adobe, Microsoft office all programs
- Personal injury Law (Plaintiff) Reception duties
- Assist with general day to day running of the office
- Case management
- Word processing
- Liaising with clients
- Diary management
- Outlook
- Preparation of correspondence, documentation including court documents, filing on the online court registry and preparing briefs to counsel
- Preparing matters for settlement conferences, mediations and hearings including schedules of costs & disbursements and out of pocket expenses.
Customer Service Officer
AFFINITI LIVING (Manchester Warehouse)
08.2013 - 12.2018
- Employed as Customer Service Officer
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Word Processing Operator/Office Administration
INSIGHT SERVICES GROUP (Formerly Catalyst Rehabilitation)
09.2002 - 10.2013
- Employed as Word Processing Operator/Office Administration (Word 2003 & Word 2007, Excel and Case Manager File Management and Invoicing system, Winscribe Digital dictation)
- Reception duties
- Invoicing
- Case management
- Word processing typing reports and correspondence
- Excel – petty cash
- Liaise and greet clients
- Mail merge
- Diary management
- Marketing documents using Publisher and PowerPoint
- Creating and reformatting templates with merge fields.
Legal Word Processing Operator
SILKS LEGAL OUTSOURCING
07.2010 - 05.2011
- Employed as a Legal Word Processing Operator working in the evenings part-time (Word 2003) Insurance Litigation Compiling reports, correspondence and transcripts via Winscribe digital dictation system.
Word Processing Operator
PHILLIPS FOX, Lawyers
09.1997 - 03.2003
- Employed as Word Processing Operator (Word 98) working 6pm to midnight, Insurance Litigation Commercial Litigation Conveyancing Employment Compiling court documents, correspondence and PowerPoint presentations
- File management and creating documents with Media Manager using macros
- Track changing documents
- Transcribe court transcripts.
Word Processing Operator
HUNT & HUNT, Lawyers
01.1988 - 08.1996
- Employed as Word Processing Operator working evening shift 2.00pm to 7.30pm (Wang, Wang WP Plus and WordPerfect for Macintosh – 3.5) Commercial Litigation/Dispute resolution Conveyancing Insurance Litigation Family law Compiling reports, correspondence and transcripts via Lanier digital dictation system.
Word Processing Operator
GADENS RIDGEWAY, Lawyers
03.1989 - 10.1992
- Employed as Word Processing Operator working morning shift (7am to 1.30pm) (Convergent Technologies and Macintosh Microsoft Word) Banking & Finance Division Compiling court documents and correspondence.
Word Processing Operator
DUNHILL MORGAN, Solicitors
04.1988 - 03.1989
- Employed as Word Processing Operator - Floater (Convergent Technologies) All areas of law Compiling court documents and correspondence.
Legal Secretary/Word Processing Operator
TURNER FREEMAN, Solicitors
01.1986 - 01.1987
- Employed as Legal Secretary/Word Processing Operation (Wordplex 4) Personal Injury law Compiling court documents and correspondence.
Travel Consultant
HARVEY WORLD TRAVEL – YAGOONA
01.1985 - 06.1986
- Employed as Travel Consultant
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
Legal Secretary
DUNHILL MORGAN
12.1981 - 01.1985
- Employed as Legal Secretary Corporate & Family Law compiling court documents and correspondence
- File management
- Working for two partners and an Associate
- General secretarial duties
- Preparation of court documents and briefs
- Delivering documents to court.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
Education
Year 10 School Certificate
Birrong Girls High School
Skills
- Documentation and Reporting
- Overtime Management
- Shift Scheduling
- Coaching
- Work Planning
- Team Supervision
- Quality Improvement
- Mentoring
- Performance Evaluations
- Overseeing Daily Activities
- Drafting Legal Documents
- MS Office Proficient
- Exceptional Communication Skills
- Schedule Management
- Document Preparation
- Phone Etiquette
- Editing and Proofreading
- Strong Presentation Skills
- Client Correspondence
- Word Processing
- Legal Documentation and Reporting
- Document Proofreading
- Billing and Invoicing
- Client Communication
- Case Management
Other Qualifications And Interests
Legal Secretary Training Programme - Law Society of New South Wales 2 nights per week (16 weeks), TAA Basic Training Course, Ansett Training Course, Travel Consultants Course - Bankstown Technical College 2 nights per week (1 year), Experience on Wordplex 4 word processing system - 18 months, Experience on Wang word processing system - 4 ½ years, Experience on Wang WP Plus Word Processing System - 3 years, Experience on Convergent Technologies word processing system - 3½ years, Experience on Macintosh Hardware WordPerfect for Macintosh 3.5 - approximately 2½ years, Experience on Microsoft Word 98 Macintosh Edition - 4 ½ years, Experience on PowerPoint beginners and advanced course - approximately 2 ½ years, Experience on Excel - approx 8 years, Experience on Microsoft Outlook - 23 years, Experience on Microsoft Word 2003, Experience with Lanier digital dictation system, Experience on Microsoft Word for Mac 2004, Experience on Microsoft Word for Mac 2008, Experience on Microsoft Word 2007, Experience on Microsoft Word 2010, Experience on Media Manager file management and macro system, Experience on Case Manager file management and invoicing system, Experience with Winscribe digital dictation system, Experience in Night Fill and customer service, My Children & Grandchildren, Travelling, Tennis, Meeting new people, Friends, Enjoy life
Business Training
WordPerfectWordPerfectWordPerfectWordPerfectWinscribe system
Customer service and liaising with clients
Invoicing/Accounts/petty cash
Ordering Stationary
Receptionist duties
Winscribe
Personal Information
Date of Birth: 05/03/66
Timeline
Legal Secretary
WYATTS LAWYERS & ADVISORS
10.2013 - Current
Customer Service Officer
AFFINITI LIVING (Manchester Warehouse)
08.2013 - 12.2018
Legal Word Processing Operator
SILKS LEGAL OUTSOURCING
07.2010 - 05.2011
Word Processing Operator/Office Administration
INSIGHT SERVICES GROUP (Formerly Catalyst Rehabilitation)
09.2002 - 10.2013
Word Processing Operator
PHILLIPS FOX, Lawyers
09.1997 - 03.2003
Word Processing Operator
GADENS RIDGEWAY, Lawyers
03.1989 - 10.1992
Word Processing Operator
DUNHILL MORGAN, Solicitors
04.1988 - 03.1989
Word Processing Operator
HUNT & HUNT, Lawyers
01.1988 - 08.1996
Legal Secretary/Word Processing Operator
TURNER FREEMAN, Solicitors
01.1986 - 01.1987
Travel Consultant
HARVEY WORLD TRAVEL – YAGOONA
01.1985 - 06.1986
Legal Secretary
DUNHILL MORGAN
12.1981 - 01.1985
Year 10 School Certificate
Birrong Girls High School
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