Michelle Maria Lockyer
Catherine Field
Summary
Diligent Clinical lead offering 5-year background providing attentive care in an aged care setting settings. Successful in anticipating and meeting needs of patients, colleagues and supervisors alike. Expertise in dementia and knowledge of aged care.
Currently looking into a masters of leadership
Overview
11
11
years of professional experience
Work History
Residential Manager
Baptistcare NSW, ACT and WA
10.2023 - Current
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Continuously sought opportunities to improve the overall quality of life within the facility by staying informed on industry trends and best practices in residential care management.
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
Facility Manager
Southern Cross Care
12.2021 - 08.2023
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Supervised staff of 70 in day-to-day activities.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Conducted weeklyinspections of facility grounds, external structure, systems, and equipment.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Maximized profitability through revenue development, cash control and expense reviews.
- Prepared reports and schedules with accuracy.
- Developed and oversaw budgets for facilities and worked within cost restraints.
Care Director
Estia Health Kilbride
02.2021 - 12.2021
- Coordinated with community medical and health providers to determine patient treatment, discharge and plan of care.
- Oversaw maintenance of medical records by verifying accuracy, completeness and compliance with licensing regulations.
- Developed care plans for 163 patients per 3 month timeframe to meet short and long term care goals and needs
- Directed staff development by planning and conducting in-service classes, leadership training and orientation programs.
- Supervised 20-member nursing team and assigned daily tasks to provide quality health care services to patients.
- Assisted in daily rounds to observe residents and confirm met health needs.
- Conducted assessments to identify problems and gaps in care, health and disease management.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Clinical Lead
Arcare
04.2019 - 11.2020
- Collaborated with other health care professionals including GP's, nurse practitioners, nurses and allied health ascertaining comprehensive patient information to develop most effective treatment schemes.
- Maintained up-to-date knowledge of aged care regulations, ensuring consistent compliance with safe working practices.
- Supported junior nurses and personal support workers in appropriate training, improving overall department productivity and quality of care.
- Maintained smooth operations of daily care through effective and efficient communication
- Worked closely with residence manager to establish and deliver to effective communication to residents and relatives.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Handled day-to-day running of clinical care, ensuring high levels of productivity and progression.
- Analysed departmental documents for appropriate distribution and filing.
- Carried out audits to ensure compliance with relevant aged care regulations.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Carried out day-day-day duties accurately and efficiently.
Quality and education manager
Tierra health, NSW
06.2018 - 03.2019
- I worked as a quality and education manager for Tierra health.
- Tierra health go into aged care facilities that have failed accreditation and are in sanctions and assist in turning them around.
- Managed team of 9 employees, overseeing the hiring, training, and professional growth of employees.
- Managed the smooth operation of Education and clinical governance through reviewing residents notes and analysing staffs capabilities and delivering onsite education.
- Ensured adherence to Ahpra and aged care standards regulations for continued company compliance.
- Supported Chief Operating Officer with daily operational functions.
- Consistently managed client needs through assessing and planning care resulting in positive outcomes for the residents.
- Implemented new team onboarding programme, reducing training time from 4 weeks to 2.
Clinical Nurse Consultant
Uniting
12.2015 - 05.2018
- I work as a dementia clinical nurse consultant.
- I provide expert advice on the non pharmalogical management of behavioural and psychological symptoms of dementia.
- I provide education for staff, residents and carers in regards to dementia, communication, behavioural and psychological symptoms of dementia and delirium.
- I am involved in conducting research in partnership with the university of Wollongong.
- I assist with looking at the environment and redesign of units to make them dementia friendly moving from institution to the household model.
- I have been involved in clinical improvement projects from the planning episode to implementation and evaluation.
- I have recently completed a practice development course.
- Provided basic patient care and treatment, such as administering medications, completing assessments and updating care plans, taking temperature and blood pressure and dressing wounds.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Strengthened training and nursing knowledge by taking part in continuing education programs and dementia workshops.
- Implemented care plans for patient treatment after assessing physician medical regimens.
Clinical Nurse Educator
Westmead Hospital
07.2013 - 12.2015
- I worked as a clinical nurse educator on a medical admissions unit for people over the age of 70.
- During my time as a clinical nurse educator I mentored and tutored junior and senior members of staff, ran education sessions around acute and chronic medical conditions.
- I have completed several courses through NSW health in dementia and have now become a facilitator for NSW health run dementia courses.
- Worked effectively within healthcare teams on successful Top 5 and hourly rounding initiatives.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels and behaviours to understand conditions and effectively modify treatment plans.
- Monitored patient reactions after administering medications and IV therapies.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Education
Associate Degree - Dementia
University Of Tasmania
TasmaniaNo Degree - Post Graduate in Acute Care Nursing
College Of Nursing Burwood - Burwood VIC
BurwoodDiplama in Adult Nursing - Nursing
University Of Manchester
Manchester, United Kingdom11.2003
GCSE - English
Manchester College
2000
Communications
Tytherington County High school
1999
Skills
- Nursing
- Quality
- Research
- Supervision
- Interpretation
- Strong leader
- Meeting planning and leadership
- Clinical staff management
- Leadership communications
- Strong clinical judgment
- Team leader
- Consultant
- Customer service skills
- Educator
- Team Management
- Effective leader
- Organizational leadership skills
- Charting and clinical documentation
- Clinical auditing
Timeline
Residential Manager
Baptistcare NSW, ACT and WA
10.2023 - Current
Facility Manager
Southern Cross Care
12.2021 - 08.2023
Care Director
Estia Health Kilbride
02.2021 - 12.2021
Clinical Lead
Arcare
04.2019 - 11.2020
Quality and education manager
Tierra health, NSW
06.2018 - 03.2019
Clinical Nurse Consultant
Uniting
12.2015 - 05.2018
Clinical Nurse Educator
Westmead Hospital
07.2013 - 12.2015
Associate Degree - Dementia
University Of Tasmania
No Degree - Post Graduate in Acute Care Nursing
College Of Nursing Burwood - Burwood VIC
Diplama in Adult Nursing - Nursing
University Of Manchester
GCSE - English
Manchester College
Communications
Tytherington County High school
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