Michelo Moompo
Officer,VIC
Summary
Certified Procurement Contracts Manager with a decade of experience in customer service, project management, and subcontractor coordination. Skilled in communication, time management, and attention to detail. Proven track record of ensuring compliance with industry standards, resolving issues effectively, and delivering exceptional customer service. Seeking to leverage expertise in contract management and project oversight to contribute to the success of a dynamic Builder/Developer.
Overview
12
12
years of professional experience
Work History
Contracts Administrator
Private Own
08.2022 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Collaborated with cross-functional teams to develop tailored contract solutions for specific projects.
- Enhanced vendor relationships through clear communication and effective issue resolution.
- Facilitated regular meetings with stakeholders to review project progress and address any contractual concerns.
- Monitored contract budgets and expenditures, ensuring financial accountability throughout the project lifecycle.
- Participated in audits related to contractual compliance, identifying areas for improvement and implementing corrective actions as needed.
Senior Customer Service Specialist
Sigma Pharmaceuticals Limited
06.2019 - 06.2022
- Improved customer satisfaction rates by efficiently addressing and resolving complex issues in a timely manner.
- Managed high-volume call center operations, ensuring prompt service and reduced wait times for customers.
- Served as an escalation point for challenging customer situations, effectively diffusing tension and achieving satisfactory resolutions.
- Collaborated with cross-functional teams to develop new strategies for enhancing the overall customer experience.
- Consistently achieved personal performance targets while actively contributing to the success of the broader team.
- Maintained comprehensive knowledge of company products and services to provide accurate information and guidance to customers.
- Handled sensitive customer data responsibly, adhering strictly to privacy regulations and safeguarding confidential information from unauthorized access or disclosure.
- Worked closely with management on initiatives focused on reducing churn rates through proactive engagement efforts targeting at-risk accounts before they lapsed into disengagement status due to dissatisfaction or other factors.
- Utilized CRM systems effectively to track customer interactions, ensuring seamless transitions between team members and providing customers with consistent support across multiple touchpoints.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Processed, scheduled and executed customer orders for new and established customers.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and implemented training programs for new hires, contributing to enhanced team performance and productivity.
- Implemented process improvements that resulted in reduced average handling times without sacrificing quality of support provided.
Service and Parts Specialist
Miele Australia Pty Ltd
01.2016 - 01.2019
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Acted as a liaison between customers and technicians, ensuring timely completion of tasks and optimal communication throughout the process.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Participated in cross-functional teams to develop innovative solutions for improving overall company performance, particularly within the realm of service excellence.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Team Leader
Origin Energy
11.2011 - 11.2016
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.
- Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
- Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
- Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.
- Established and maintained healthy relationships with both internal and external partners by demonstrating a high level of professionalism in all interactions.
- Managed team workload to reach targets for specific tasks.
Education
No Degree - Building Design Tech
Holmesglen TAFE
Chadstone, VIC06.2025
No Degree - Purchasing, Procurement, And Contracts Management
Chartered Institute of Professional Certifications
Melbourne, VIC04.2024
No Degree - First Aid, Basic Emergency LS & Cardiopulmonary
Australia Wide First Aid
Melbourne, VIC11.2023
No Degree - Cert IV in Customer Contact
Business Development
Melbourne, VIC04.2010
No Degree - Residential Drafting
Holmesglen TAFE
Chadstone, VIC06.2005
Skills
- Business Management
- Budget Admin
- Change Orders
- Contract performance monitoring
- Procurement
- Document Control
- Legal Compliance
- Workflow Management
- Professional relationship building
- Dispute Resolution
- Verbal and written communication
- Scheduling
Timeline
Contracts Administrator
Private Own
08.2022 - Current
Senior Customer Service Specialist
Sigma Pharmaceuticals Limited
06.2019 - 06.2022
Service and Parts Specialist
Miele Australia Pty Ltd
01.2016 - 01.2019
Assistant Team Leader
Origin Energy
11.2011 - 11.2016
No Degree - Building Design Tech
Holmesglen TAFE
No Degree - Purchasing, Procurement, And Contracts Management
Chartered Institute of Professional Certifications
No Degree - First Aid, Basic Emergency LS & Cardiopulmonary
Australia Wide First Aid
No Degree - Cert IV in Customer Contact
Business Development
No Degree - Residential Drafting
Holmesglen TAFE
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