Mick Dwyer
Shellharbour,NSW
Summary
Highly motivated people oriented coordinator with a demonstrated knowledge of staff development and support. Experienced and skilled in customer service, scheduling, managing competing priorities and meeting deadlines. A team player with strongly developed intuitive leadership skills and great work ethic
Overview
25
25
years of professional experience
Work History
Staff Coordinator
Shellharbour City Council
Oak Flats Shellharbour
08.2009 - Current
- Streamlined scheduling processes for more than 50 staff for more efficient time management and improved service levels for community.
- Maintained accurate personnel records for all employees, ensuring confidentiality while adhering to Councils policies and procedures.
- Convened recruitment to attract top talent, leading to significant increases in overall staff quality and skill sets.
- Collaborated with teams on cross-departmental projects, ensuring timely completion and positive outcomes for all involved.
- Facilitated conflict resolution between team members through mediation and open communication channels, maintaining healthy work environments.
- Managed performance evaluations, providing constructive feedback to help employees reach their full potential.
- Boosted overall team productivity by identifying inefficiencies in workflows and implementing targeted strategies for improvement.
- Organized various team-building events that fostered camaraderie and increased job satisfaction among staff members.
- Effective liaison between upper management and staff teams, effectively communicating expectations while mindfully addressing staff concerns.
- Coached employees through day-to-day work and complex problems.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Various Employers Within the Construction Industry
Self Employed Contractor
Sydney And Illawarra
01.1999 - 08.2009
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Business And Employee Relations
RDA Leadership Illawarra Program
Illawarra06.2024
Arboriculture
Yallah Technical College
Yallah Illawarra10.2012
Landscape Trade Certificate
Yallah Technical College
Yallah Illawarra01.2000
Skills
- Decision-making capabilities
- Training and mentoring
- Employee Relations
- Staff Development
- Customer Service
- Schedule Management
- Operations Management
- Staff Management
- Budget Planning
- Team Leadership
Timeline
Staff Coordinator
Shellharbour City Council
08.2009 - Current
Various Employers Within the Construction Industry
Self Employed Contractor
01.1999 - 08.2009
Business And Employee Relations
RDA Leadership Illawarra Program
Arboriculture
Yallah Technical College
Landscape Trade Certificate
Yallah Technical College