Mick Thomson
Sydney
Summary
Certified Practicing Project Director with a track record of successfully delivering large, complex programs of work in the ICT and government sectors across Europe and Australia. Strategic leader with proven ability to plan and implement small- and large-scale transformative projects that align business goals with technology solutions, driving process improvements, competitive advantage, and bottom-line gains. Adept at leading the delivery of commercially robust and sustainable outcomes, working with multiple enterprise-wide applications and infrastructure in both government and private sectors. Consistently enhances performance and increases profitability through building and managing high-performing project teams or working independently. Expertise in negotiation and business acumen, forging solid relationships with key internal and external stakeholders, building consensus across multiple organizational levels.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Manager
AAPT, Sydney
- Managed multiple projects, including disengagement of technology from Australian call centres to offshoring capability of Philippines; migrated business-critical systems and implemented new CRM system
Program Manager
Transport for NSW, Sydney
- Oversaw installation of integrated ticketing system for Greater Metropolitan Sydney Region, managing $2m+ budget and team of project managers to ensure timely project completion across1960 STA buses,2400 private buses,33 Sydney Ferries, and Chartered Vessel Authority
Senior IT Program Manager
Greater Sydney IT – Transport for NSW
01.2022 - Current
- Train Crewing Operations & Planning System (TCOPS) is a strategic program to transform the way that Sydney Trains and NSW TrainLink manage and engage with their rostered frontline teams through digital, scalable, reliable, and high-performing applications
- As part of the TCOPS Program, the TCOPS Project (Train Crew) will deliver a modern, optimised workforce management solution for over3000 Sydney Trains and NSW TrainLink staff across Train Crewing and Workforce Support business areas
- The scope of change includes replacement of the existing workforce management tools, which are end of life with an enhanced, modern, and scalable Workforce Management solution to introduce a best of breed approach to management of Day of Operations, Rostering & Scheduling, Planning and Business Intelligence (Reporting)
- Currently leading a team of20+ staff to deliver an enterprise workforce solution for Sydney Trains
- Developed the full governance structure and to date have delivered the key strategic document artefacts to support the delivery of the program
- Developed overall transition management strategy to deliver effective training, business process redesign and stakeholder engagement
Senior Program Manager
Transport for NSW
01.2022 - 01.2022
- Following an independent review of Rural and Regional Bus Service Contracts, TfNSW established the Transport Connected Bus Program to enhance the management of these contracts and improve customer satisfaction
- The Transport Connected Bus Program is delivering tracking and automatic passenger counting on buses in rural and regional NSW in phases
- The Transport Connect Bus Program aligns with TfNSW’s commitment to provide quality services and infrastructure to growing NSW regional communities
- It is also setting the foundation to enable future rollout of innovative technology to rural and regional NSW
- Lead a team of23 staff to deliver a telematic solution across over500 operators and3000 buses in Rural and Regional NSW
- Developed back-office reporting to support the solution and developing a number of BAU processes to handover to the business
- Developed overall transition management strategy to deliver effective training, business process redesign and go to market activities
Senior Program & Transition Manager
NSW State Emergency Service
01.2020 - 01.2022
- The Treasury funded Stay Safe and Keep Operational (SSKO) program is the result of NSW SES identifying the significant risk associated with critical voice and data for operational communications at a time when existing agency networks are aging, and the NSW Government Radio Network (GRN) has gaps across the state
- The NSW Telco Authority (TA) is leading the program of work (Critical Communications Enhancement Project – CCEP) to expand the GRN, however in the meantime SSKO funding is supporting emergency service agencies risk during the delivery of this expansion program that is still years away from completion
- Lead the end-to-end program consisting of a number of critical strategic projects which delivered operational communications via vehicle and mobile incident command centers
- Delivered key upgrades to applications and platforms which provided better situational awareness and provided incident management teams better capability to task teams to emergency situations
- Developed overall transition management strategy to deliver effective training, business process redesign and go to market activities
Project Director
Smart Ticketing Program TransLink Brisbane, Brisbane
01.2019 - 01.2020
- Engaged to lead and deliver Next Generation Ticketing System in Brisbane, building governance policies, development team, and financials
- Managed successful delivery of software and infrastructure to support contactless payments on light rail and Queensland Rail systems
- Negotiated mutually beneficial contracts with senior management and multiple vendors
- Managed governance and assurance, including risks, issues, assumptions, decisions, and dependencies, to ensure that projects met accountabilities
- Smart Ticketing Program TransLink Brisbane: Led and delivered Next Generation Ticketing System, establishing governance, team, and financials and leading successful delivery of software and infrastructure to support contactless payments on light rail and Queensland Rail systems
Senior Program Manager
Transport for NSW, Sydney
01.2016 - 01.2019
- Tasked with building program and establishing team to support operations from design to handover to operations for major transport projects, managing successful delivery of software and ticketing infrastructure
- Network Expansion ($100m): Built program and team to support ticketing design, build implementation, and handover to operations across major transport projects in Sydney, such as Sydney Metro Northwest, Barangaroo Ferry Hub, and Newcastle Interchange and Light Rail
ICT Senior Program Manager
Sydney University, Sydney
01.2015 - 01.2016
- Delivered major transformation of Student Administration Services and Finance departments, leading consolidation of ICT functions into purpose-built student administration center, setting delivery capability to ensure compliance with program objectives and enhance student experience
- Delivered16+ system and application changes, including ICT components for multiple operations, queue management system, and high availability “Special Considerations” tool
- Managed SAP Implementation for finance and HR divisions, implementing modules to manage functions, including General Ledger, Accounts Payable & Receivable, Recruitment, and Personnel Management
- Co-ordinated university-wide upgrade to Student Administration Services Centre of Excellence, introducing new CRM system to manage student interactions
Program Manager
Transport for NSW, Sydney
01.2009 - 01.2015
- Spearheaded launch of Electronic Ticketing System (Opal) for Greater Sydney, introducing integrated smartcard system comprising approximately20 projects for more than5000 buses (private and government),300 railway stations, and Sydney Ferries
Senior Project Manager
Integral Energy, Sydney
- Guided implementation of major disaster recovery project ($6m) critical to ongoing business operations, liaising with external stakeholders and managing all aspects of site implementation
Education
Bachelor of Science - Software Engineering
Huddersfield University
PhD - Information Management Systems
Hertfordshire University
Diplome D’université - undefined
University of Rennes
Higher National Diploma - Computing
Falkirk College of Technology
Diploma - Computing
Cork RTC
Skills
- Certified Practicing Project Director
- Proven program management experience in both government and private sector businesses leading major transformation/transition and infrastructure programs of work from initial business case to program closure
- Demonstrated and verifiable experience in implementing SAP, ServiceNow, Oracle, CRM, e Procurement, Payroll and time sheeting systems, electronic ticketing, payment systems, Software-as-a-Service (SaaS) solutions and Cloud-based applications and infrastructure
- Demonstrated experience in the use of Agile and Waterfall methodologies
- Expertise in end-to-end software development through entire software development life cycle for both bespoke and commercial off-the-shelf solutions
- Effective at identifying and troubleshooting emerging risks and issues, developing mitigation strategies to effectively resolve complex problems using logical, structured approach
- Strong stakeholder relationship management with both internal and external stakeholders, cultivating consensus among disparate stakeholders to agreed schedules
Certification
- Certified Practicing Project Director, Australian Institute of Project Management
- Higher Advanced Diploma in Journalism, Australian College of Journalism
- Prince2 Certified
- Microsoft Certified Systems Engineer
- Master SCUBA Diver Trainer
Timeline
Senior IT Program Manager
Greater Sydney IT – Transport for NSW
01.2022 - Current
Senior Program Manager
Transport for NSW
01.2022 - 01.2022
Senior Program & Transition Manager
NSW State Emergency Service
01.2020 - 01.2022
Project Director
Smart Ticketing Program TransLink Brisbane, Brisbane
01.2019 - 01.2020
Senior Program Manager
Transport for NSW, Sydney
01.2016 - 01.2019
ICT Senior Program Manager
Sydney University, Sydney
01.2015 - 01.2016
Program Manager
Transport for NSW, Sydney
01.2009 - 01.2015
Program Manager
AAPT, Sydney
Program Manager
Transport for NSW, Sydney
Senior Project Manager
Integral Energy, Sydney
PhD - Information Management Systems
Hertfordshire University
Diplome D’université - undefined
University of Rennes
Higher National Diploma - Computing
Falkirk College of Technology
Diploma - Computing
Cork RTC
Bachelor of Science - Software Engineering
Huddersfield University
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