Mickayla Britton-Wylie
Bendigo
Summary
Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills, and a thorough understanding of all food and beverage menus. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously. Looking for a second job to build savings for the future.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Out of Order
08.2024 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Waitress
Milky Lane
09.2023 - 12.2024
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service
- Managed closing duties such as counting money and cleaning
- Demonstrated flexibility and adaptability by seamlessly transitioning between bartending and waitstaff roles when necessary to maintain smooth operations.
Barista
The Coffee Club
01.2022 - 07.2024
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Prepared and served a variety of coffee drinks, teas, and other beverages
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines
Sandwich Artist
Subway
07.2018 - 01.2022
- Handled cash and credit card transactions and handed back correct change
- Displayed strong organizational skills by stocking food items, restocking supplies, and cleaning equipment regularly
- Trained new employees in proper food safety procedures and sanitation regulations
- Assisted in maintaining inventory levels for all necessary ingredients in order to meet customer demand
Education
Bachelor - Bachelor of Nursing
La Trobe University
11-2027
Skills
- Beverage Preparation
- Cash Handling
- Upselling techniques
- Table Monitoring and Turnover
- Adaptability
- Effective Communication
- Use of EFTPOS and POS terminals
Certification
- Responsible Service of Alcohol Certificate
- DoFoodSafely Certificate
Timeline
Barista
Out of Order
08.2024 - Current
Waitress
Milky Lane
09.2023 - 12.2024
Barista
The Coffee Club
01.2022 - 07.2024
Sandwich Artist
Subway
07.2018 - 01.2022
Bachelor - Bachelor of Nursing
La Trobe University
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