Mickayla Horninge
Hervey Bay,Australia
Summary
Proactive and highly motivated professional with over 9 years of experience. Possesses exceptional organization and communication skills, known for keen attention to detail and strong decision-making abilities. Efficiently manages multiple concurrent tasks. Proficient in Microsoft software, Gmail, and PowerPoint, leveraging these tools to enhance productivity and effectiveness. Adept at fostering strong relationships with team members and clients, consistently meeting and exceeding their needs.
Overview
8
8
years of professional experience
Work History
Customer service, shift supervisor & Admin
Super Retail Group - BCF & Rebel Sport
12.2016 - Current
- Work under instructions from management whilst following company procedures
- Shift supervisor - ensuring team and operations are performed efficiently and effectively each shift
- Exceed KPI targets whilst also providing exceptional customer service
- Support store operations including stock control and back of house processing
- Provide a memorable customer experience
- Happy & helpful phone interaction.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Coordinated shift schedules effectively, ensuring appropriate coverage during peak hours and maintaining customer satisfaction levels.
Store Set up Team
Super Retail Group
09.2023 - 04.2024
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Collaborated with team members to ensure smooth workflow and timely completion of tasks.
- Maintained clean and organized tool sets for production runs.
- Enhanced workplace safety by performing equipment inspections and adhering to proper procedures.
- Worked with store managers to implement new displays, promotions and store layout changes.
Admin
Snap Fitness
11.2020 - 06.2022
- Foster strong relationships with members ensuring their needs are met and exceeded
- Maintain records professionally and generate reports
- Keep reception area and files neatly organised
- Strong communication and friendly approachable demeanor
- Onboarding clients clearly outlining membership forms, completing computer onboarding system, filing forms securely, payment processing and contact clients with outstanding payments and process accordingly.
Education
High School Diploma -
Hervey Bay State High School
Pialba, QLDSkills
- Patience and composure
- Motivation and Encouragement
- Team Management
- Customer-focused mindset
- Innovation and Creativity
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Timeline
Store Set up Team
Super Retail Group
09.2023 - 04.2024
Admin
Snap Fitness
11.2020 - 06.2022
Customer service, shift supervisor & Admin
Super Retail Group - BCF & Rebel Sport
12.2016 - Current
High School Diploma -
Hervey Bay State High School
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