Mickayla Manariti
Werribee,VIC
Summary
Reliable and professional worker adept at delivering efficient and friendly customer service. Hardworking and efficient with strong attention to detail. I am a friendly and reliable team member. Highly motivated, having a service orientated nature and an analytical approach to resolving customer issues, able to work under pressure and collaborate with a team, providing information to clients with a successful record of handling phone call and email queries.
Overview
5
5
years of professional experience
Work History
Customer Assist Advisor
National Australia Bank
11.2023 - Current
- Identified and contacted customers with past due balances via phone, email, and mail.
- Negotiated repayment plans according to company policy and customer ability to pay.
- Maintained records of collection activities in computerized system.
- Resolved discrepancies between payments received and amounts owed by customers.
- Investigated reasons for non-payment and suggested solutions to resolve delinquency issues.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
Administrator
EFM Logistics
02.2022 - 11.2023
- Fielding phone calls, providing information to clients and acting as liaison between departments
- Communicating with customers accordingly and effectively according to company requirements
- Creating time slot bookings and ensuring that all is in order to meet deadlines
- Managing diaries, scheduling meetings and bookings
- Updating computer records using a database
- Preparing, organising and storing information in paper and digital form.
Pick packer
Breeze group
10.2021 - 02.2022
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Protected materials for transport by correctly packaging products in boxes and crates
- Checked packing slips and other documentation to appropriately box items requested by clientele
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
Sales host
KFC Wyndhamvale
Wyndhamvale
01.2019 - 12.2021
- Maintained cleanliness and organization in all areas of establishment
- Processed sales transactions, including cash, debit and credit with accuracy
- Demonstrated continuous knowledge of menu and service offerings
- Greeted incoming customers and provided friendly customer service
- Kept work area tidy and sanitary, promptly addressing spills and other messes
- Adhering to safe food handling practices
- Completing opening, closing and shift change tasks to promote store efficiency
- Working with team members to handle every customer's need whilst building brand loyalty.
Education
Graduated year 12 -
MacKillop Catholic Regional College
10.2020
Cert II in business -
The Gordon TAFE
10.2020
Cert II in Salon assistant -
The Gordon TAFE
10.2019
Skills
- Ability to work under pressure
- Time management
- Teamwork
- Phone etiquette
- Meeting deadlines
- Customer assistance
- Basic math skills
- Payment collection
- Product organisation
- Accuracy
- Organisation efficiency
- Great Customer service
References
Vinh Nguyen, EFM Logistics, 0437 321 334
Timeline
Customer Assist Advisor
National Australia Bank
11.2023 - Current
Administrator
EFM Logistics
02.2022 - 11.2023
Pick packer
Breeze group
10.2021 - 02.2022
Sales host
KFC Wyndhamvale
01.2019 - 12.2021
Graduated year 12 -
MacKillop Catholic Regional College
Cert II in business -
The Gordon TAFE
Cert II in Salon assistant -
The Gordon TAFE
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