Mickayla Souter Robertson
Mackay,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Parts Interpreter
Norris Motor Group
Brisbane, Queensland
02.2023 - 07.2024
- Assist customers in identifying and sourcing automotive parts, ensuring accurate and timely orders
- Resolved inventory discrepancies, improving stock accuracy and availability
- Utilize industry knowledge to provide expert advice, boosting customer satisfaction and retention
- Collaborate with team to streamline parts ordering process, reducing lead times and errors
- Use multiple computer programs to enhance efficiency and accuracy in parts management
- Maintained meticulous records of transactions to ensure accountability and precision
- Resolved conflicts, fostering a positive environment and boosting employee morale
- Ensured high-quality operations, maintaining adherence to service standards
Duty Manager (Security/Floor Ops)
Johnny Ringo's
Brisbane, Queensland
02.2023 - 07.2024
- Managed security personnel, ensuring adherence to the Queensland Liquor Act
- Implemented innovative security measures, significantly reducing incident rates
- General bar back duties when required
- Responded promptly to customer needs, resolving issues efficiently and improving satisfaction rates
- Conducted monthly audits of equipment and inventory, ensuring compliance with industry standards
- Mentored junior staff, improving team skills and performance
Assistant Security Operations Manager
ANSIC
Brisbane, Queensland
01.2022 - 01.2023
- Assisted in the recruitment, training, and evaluation of personnel.
- Resolved customer complaints promptly and professionally.
- Identified areas for process improvement and developed strategies to enhance efficiency.
- Developed and implemented operational policies and procedures.
- Ensured compliance with safety regulations and industry standards.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Performed routine inspections of equipment, supplies, and inventory as needed.
- Assessed and approved employee time sheets.
- Developed and maintained weekly rostering of employees to multiple sites.
Security Officer/Personal Protection Officer
ANSIC
Brisbane, Queensland
09.2018 - 01.2022
- Patrolled premises to maintain order, ensuring a secure environment for guests and employees
- Responded to alarms and investigated suspicious activities, safeguarding assets and personnel
- Escorted and monitored individuals, enhancing overall safety and protection
- Controlled access to building by securing exits and entrances, maintaining strict access protocols
- Wrote detailed incident reports and conducted investigations, providing clear documentation
- Maintained order and safeguarded property by patrolling premises and monitoring visitor activity
- Documented daily incidents, reporting property damage and unauthorized access
- Coordinated with emergency services during crises, ensuring swift response and safety
- Enforced rules, addressing violations and removing offenders when necessary
- Provided first aid and coordinated medical assistance during emergencies
Crowd Controller
Infront Security Services
Brisbane, Queensland
09.2015 - 06.2018
- Patrolled premises to maintain order, ensuring a secure environment for guests and employees
- Responded to alarms and investigated suspicious activities, safeguarding assets and personnel
- Escorted and monitored individuals, enhancing overall safety and protection
- Controlled access to building by securing exits and entrances, maintaining strict access protocols
- Wrote detailed incident reports and conducted investigations, providing clear documentation
- Maintained order and safeguarded property by patrolling premises and monitoring visitor activity
- Documented daily incidents, reporting property damage and unauthorized access
- Coordinated with emergency services during crises, ensuring swift response and safety
- Enforced rules, addressing violations and removing offenders when necessary
- Provided first aid and coordinated medical assistance during emergencies
Safety and Security Officer
Treasury Casino and Hotel
Brisbane, Queensland
08.2017 - 03.2018
- Investigated alarms and assessed situations, ensuring premises safety and security
- Monitored entrances, authorized access, and maintained a secure environment
- Patrolled areas, wrote incident reports, and conducted thorough investigations
- Escorted guests and employees, ensuring their safety and protection
- Apprehended perpetrators and coordinated with authorities for resolution
- Provided assistance in moving casino assets around the facility
Customer Service Cashier
Anderssen Fruit Market
Kingaroy, Queensland
01.2010 - 06.2010
- Managed high-volume customer service, efficiently resolving inquiries and processing transactions
- Assisted customers in product selection, leading to increased sales and customer satisfaction
- Handled cash transactions accurately using POS systems, ensuring correct pricing and billing
- Resolved customer complaints by providing refunds or exchanges, maintaining store reputation
- Maintained store appearance by arranging and replenishing merchandise displays
Skills
- Negotiations
- Microsoft Office
- Customer Service
- Data Entry
- Scheduling Management
- Supervision and leadership
- Conflict Resolution
Certification
- Security Providers License (Unarmed, Crowd Control and Monitoring)
- Adult Entertainment Controllers License
- Sub-Field Agent License
- Responsible Service of Alcohol
- Responsible Service of Gambling
- Provide First Aid and CPR
- Workplace Health and Safety Queensland Construction Induction (White Card)
- HLTPAT005 Collect Specimens for Drugs of abuse testing
References
- Trent Sowry, trent.sowry@ansicgroup.com, 0499 444 775
- Immanuel Toafa, immanueltoafa@live.com, 0402 980 779
- Andrew Essery, andrew.essery@ansicgroup.com, 0419 917 270
- Marshall Davis, mdavis@nmg.com.au 07 3866 9740
- Araceli Nefa, araceli.nefa@gmail.com, 0421 166 515
Timeline
Parts Interpreter
Norris Motor Group
02.2023 - 07.2024
Duty Manager (Security/Floor Ops)
Johnny Ringo's
02.2023 - 07.2024
Assistant Security Operations Manager
ANSIC
01.2022 - 01.2023
Security Officer/Personal Protection Officer
ANSIC
09.2018 - 01.2022
Safety and Security Officer
Treasury Casino and Hotel
08.2017 - 03.2018
Crowd Controller
Infront Security Services
09.2015 - 06.2018
Customer Service Cashier
Anderssen Fruit Market
01.2010 - 06.2010
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