Mickey Berry
Westbrook,QLD
Summary
Knowledgeable Social Media and Events Manager experienced in executing social media strategies across social platforms, event planning, volunteer co-ordination logistics, office administration and marketing strategies. Utilizes innovative approaches to create engaging and memorable events. Demonstrated time management and collaboration skills. Flexes easily with new information with a background in hospitality and customer service
Overview
9
9
years of professional experience
1
1
Certification
Work History
Volunteer (Membership Officer)
Queensland Greens TWQ Branch
01.2021 - Current
- Coordinated volunteer recruitment efforts to increase member involvement in organizational initiatives while enhancing personal connections within the community.
- Increased membership retention by implementing personalized outreach strategies and follow-up initiatives.
- Effectively resolved membership inquiries by providing prompt assistance and accurate information through email, phone calls, and in-person meetings.
- Organized recognition events to show appreciation for volunteer and member contributions, boosting morale and promoting a positive organizational culture.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Managed a database of over 200 volunteers, ensuring accurate record-keeping and easy access to information when needed.
- Creation and management of volunteer roster
Social Media Manager
I Will Build Agency
03.2025 - 07.2025
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Increased brand awareness by developing and implementing effective social media strategies.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
Marketing and Events Manager
Bone Idol Brewery
11.2023 - 03.2025
- Boosted event attendance by developing and implementing targeted marketing strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Developed comprehensive event marketing plans, incorporating traditional advertising methods alongside innovative digital tactics to achieve desired results.
- Increased social media engagement by designing creative content that resonated with target audiences across various platforms.
- Created and managed social media campaigns to increase brand engagement.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Food and Beverage Attendant
Tatts Hotel
06.2021 - 11.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new staff members on company policies and procedures.
Food and Beverage Attendant
Bar Wunder
06.2020 - 05.2021
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Fostered positive dining atmosphere by engaging with guests and providing personalized service.
Gaming Attendant
Fitzy’s on Church
04.2019 - 06.2020
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Improved guest loyalty by personalizing interactions and remembering regular visitors' preferences.
Retail Assistant
OMG Discount Store and Gifts
01.2017 - 01.2018
- Used POS system to process sales, returns, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Conducted inventory checks to maintain optimal stock levels, ensuring product availability.
Education
High School Diploma -
Centenary Heights S.H.S.
Toowoomba, QLD01-2016
Skills
- Volunteer coordination
- CRM proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Team collaboration
- Adaptability and flexibility
Certification
- Cert II in Hospitality
- Cert II in Hairdressing
- Cert I in IT
- RSA
- RSG
Timeline
Social Media Manager
I Will Build Agency
03.2025 - 07.2025
Marketing and Events Manager
Bone Idol Brewery
11.2023 - 03.2025
Food and Beverage Attendant
Tatts Hotel
06.2021 - 11.2023
Volunteer (Membership Officer)
Queensland Greens TWQ Branch
01.2021 - Current
Food and Beverage Attendant
Bar Wunder
06.2020 - 05.2021
Gaming Attendant
Fitzy’s on Church
04.2019 - 06.2020
Retail Assistant
OMG Discount Store and Gifts
01.2017 - 01.2018
High School Diploma -
Centenary Heights S.H.S.
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