Midhunlal K P

• Responsible for managing (hiring & training) a team of 15+ employees at a time with great diversity in age, culture and discipline.
• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Negotiated favourable contracts with vendors for reduced costs and improved service quality.
• Worked collaboratively with the Internal and external stakeholders of UNITED Petroleum, in-line with the company visions and values.
• Meeting with suppliers was done on a regular basis to discuss and merchandise new/existing products and running exclusive promotions tailored to improve revenue growth.
• Evaluated company documentation to verify alignment with regulatory requirements.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Providing exceptional customer service with a timely manner.
• The business portfolio includes a petrol station, Post office, Liquor and Café. Food offering was expanded into a roadhouse with several dine in option as well.

• Renegotiated new coffee bean supplier with new Coffee Machines has further improved the coffee sale.

• The site was initially supported only petrol and supported the owners to develop the site suitable for diesel supplying which improved the quality of the serviced of the general store.
• Launched new products and services with thorough market research, leading to increased revenue growth.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.

• Improved product quality by implementing rigorous testing procedures and adhering to industry standards.
• Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
• Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
• Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Analyzed quality and performance data to support operational decision-making.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Developed and maintained quality assurance procedure documentation.
• Participated in departmental meetings to establish short- and long-term strategy.
• Led process improvement projects to help operations meet and exceed quality standards and reduce costs.

• Streamlined office processes by implementing efficient administrative systems and procedures.
• Enhanced overall office productivity through effective staff management and coordination of daily tasks.
• Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
• Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
• Created, prepared, and delivered reports to various departments.
• Updated reports, managed accounts, and generated reports for company database.