Leonardo Pham
Melbourne,Victoria
Summary
A committed and reliable Bachelor of Science undergraduate student at the university of Melbourne. Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organised workspaces.
Overview
4
4
years of professional experience
Work History
Welcome Pack Support Crew
University of Melbourne
01.2025 - 01.2025
- Packed 200+ Narrm Scholar packs per hour to meet high-volume distribution needs.
- Collaborated with team members to develop an optimised packing system, improving workflow efficiency.
- Organised and stored 1,200+ bags, ensuring easy access and smooth distribution.
Sales Floor Stock Clerk
Uniqlo
01.2024 - 11.2024
- Operated 40+ restocking tasks per shift, ensuring efficient replenishment during peak hours.
- Efficiently handled 10+ unexpected inventory or sales floor changes per shift, minimizing disruptions to store operations.
- Contributed to positive customer experiences by quickly addressing inquiries about product location or availability.
Crew Trainer
McDonald's
11.2020 - 04.2022
- Trained and mentored 30+ crew members in customer service, correct procedures, and food safety, ensuring compliance with company standards.
- Demonstrated strong multitasking abilities, handling upwards of 10+ orders simultaneously - without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Bachelor of Science -
University of Melbourne
Parkville11-2026
High School Diploma -
Melbourne High School
South Yarra11-2023
Skills
- Customer Service
- Strong interpersonal and verbal communication skills
- Multitasking and organisation
- Attention to detail
- Teamwork and collaboration
Languages
Vietnamese
Full Professional
Timeline
Welcome Pack Support Crew
University of Melbourne
01.2025 - 01.2025
Sales Floor Stock Clerk
Uniqlo
01.2024 - 11.2024
Crew Trainer
McDonald's
11.2020 - 04.2022
Bachelor of Science -
University of Melbourne
High School Diploma -
Melbourne High School
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