Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certifications Skills
Timeline
Generic

Midori Tokai

Emu Plains,NSW

Summary

Bilingual professional with over 20 years of experience in IT support, marketing, HR, and translation services. Demonstrates strong adaptability and problem-solving skills, with a proven track record in cross-cultural communication. Currently based in Australia, ready to leverage diverse expertise in dynamic environments.

Overview

25
25
years of professional experience

Work History

IT Helpdesk / Employee Trainer / Admin

Coca-Cola Bottlers Japan Inc.
Tokyo, Japan
01.2018 - 07.2025
  • Managed IT service desk operations, enhancing KPIs through tools like Atlassian and Jira.
  • Led BPI and Azure migration projects, providing PMO support.
  • Oversaw CAPEX and OPEX for equipment purchases and budget management.
  • Planned and executed diversity training programs, including contests and cross-cultural collaboration with Coca-Cola Australia.
  • Developed Salesforce-based approval workflows to streamline company seal management.
  • Translated and interpreted documentation for internal meetings and training sessions.

HR Planning Manager / Corporate Planning / Marketing Specialist

Coca-Cola Customer Marketing Co., Ltd.
Tokyo, Japan
02.2014 - 12.2017
  • Executed company-wide training programs in English, business skills, and diversity.
  • Developed marketing strategies to enhance brand visibility and customer engagement.
  • Analyzed market trends and consumer insights to inform strategic planning.
  • Managed budget forecasting for marketing campaigns and promotional activities.
  • Coordinated logistics for promotional events, ensuring seamless execution.
  • Trained team members on project management best practices and planning tools.
  • Evaluated performance metrics to optimize future marketing strategies.
  • Conducted competitor research to identify industry opportunities and dynamics.

Marketing Specialist

Motorola Solutions Japan Ltd.
Tokyo, Japan
06.2012 - 12.2013
  • Executed marketing campaigns and organized exhibitions with overseas incentive tours.
  • Collaborated with cross-functional teams to launch products and implement campaigns.
  • Developed marketing strategies to improve brand visibility and increase customer engagement.
  • Coordinated events and trade shows, ensuring smooth execution and high participant satisfaction.
  • Supervised vendor activities while developing promotional materials.
  • Managed translation, proofreading, and event interpretation for accuracy and clarity.

Account Manager / Translator

T.Y.A Singapore Pte. Ltd.
Singapore, Singapore
09.2007 - 09.2011
  • Managed client accounts, promptly addressing concerns to ensure satisfaction.
  • Handled marketing projects, ad copywriting, and document translations.
  • Conducted interviews and authored articles for Honda’s magazine.
  • Interpreted during client-creative meetings to facilitate clear communication.
  • Led regular meetings to provide updates and gather client feedback.
  • Fostered strong client relationships through personalized communication.
  • Collaborated with marketing teams to craft targeted campaigns for growth.
  • Coordinated with internal teams to guarantee timely product and service delivery.

Secretary & Interpreter

Citibank, N.A.
Kawasaki, Japan
07.2005 - 10.2005
  • Provided interpretation and administrative support to VP
  • Handled travel arrangements, service tickets, and vendor registrations

Logistics Analyst

SUN Microsystems
Tokyo, Yokohama, Atsugi, Japan
04.2004 - 06.2005
  • Managed computer hardware inventory for Japan/Korea
  • Coordinated logistics with APAC teams and DHL
  • Reported monthly to HQ in the US

Product Importer / Translator

Tie Rack Japan Co., Ltd.
Tokyo, Japan
07.2000 - 04.2004
  • Facilitated communication with UK HQ through translation of materials and meeting interpretation.
  • Delivered interpretation services during meetings and conferences, ensuring clarity in discussions.
  • Arranged shipments and deliveries for company and franchise stores efficiently.
  • Identified customer needs promptly and reported insights to UK HQ.
  • Collaborated with team members to achieve project objectives and meet established deadlines.
  • Worked alongside cross-functional teams to drive goal achievement.
  • Created monthly sales reports, shared findings with UK HQ, and discussed strategies for sales improvement.

Education

Master of Translating & Interpreting -

Macquarie University
Australia
01.2007

B.A. - International Studies

Obirin University
Japan
01.2000

Exchange Student - Human Geography

University of Reading
UK
01.1999

Skills

  • Diligent and self-motivated
  • Innovative problem solving
  • Time management and organization
  • Interpersonal and teamwork skills
  • Adaptability in multicultural environments
  • Excellent oral and written communication in English

Hobbies and Interests

  • International travel
  • Swimming
  • Music (percussionist in multiple orchestras and bands)

Certifications Skills

TOEIC 920 (2011), IELTS 6.5 (2005), Personal Information Protection Officer (2017), SAP, SharePoint, Salesforce, Microsoft 365, Jira, Japanese (Native), English (Fluent)

Timeline

IT Helpdesk / Employee Trainer / Admin

Coca-Cola Bottlers Japan Inc.
01.2018 - 07.2025

HR Planning Manager / Corporate Planning / Marketing Specialist

Coca-Cola Customer Marketing Co., Ltd.
02.2014 - 12.2017

Marketing Specialist

Motorola Solutions Japan Ltd.
06.2012 - 12.2013

Account Manager / Translator

T.Y.A Singapore Pte. Ltd.
09.2007 - 09.2011

Secretary & Interpreter

Citibank, N.A.
07.2005 - 10.2005

Logistics Analyst

SUN Microsystems
04.2004 - 06.2005

Product Importer / Translator

Tie Rack Japan Co., Ltd.
07.2000 - 04.2004

Master of Translating & Interpreting -

Macquarie University

B.A. - International Studies

Obirin University

Exchange Student - Human Geography

University of Reading

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