Midori Tokito
Merrylands,NSW
Summary
Industry Subject Matter Expert providing advanced technical knowledge and analysis of highly specialized applications and operational environment. Perform complex functional systems analysis, design, training and implementation advice on complex problems, including esoteric problems requiring extensive knowledge of subject matter. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Subject Matter Expert
Dnata Airport Services
04.2023 - Current
- Generated reports detailing findings and recommendations.
- Presented findings at conferences and workshops, showcasing expertise and building credibility within the industry.
- Monitored and tracked user progress to identify improvement opportunities.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
Safety Officer
Dnata Airport Services
02.2023 - Current
- Responded to any emergencies as instructed and with utmost efficiency.
- Recognized, documented, and advised on removal of hazards.
- Drove continuous improvement in safety performance by setting ambitious targets based on industry benchmarks and best practices.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Improved workplace safety by conducting thorough risk assessments and implementing necessary control measures.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Investigated incidents thoroughly, identifying root causes and implementing preventive measures accordingly.
- Liaised with management and employees enable smooth communication regarding safety procedures.
- Warned violators of infractions or penalties.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Created and maintained compliant work environment.
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
Cargo Service Agent
Dnata Airport Services
11.2020 - Current
- Streamlined internal communication between departments to facilitate seamless coordination in cargo handling operations.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Assisted clients in navigating customs clearance, providing guidance on required paperwork and fees.
- Implemented and maintained security protocols to safeguard cargo shipments.
- Collaborated with team members to achieve consistent quality performance in cargo services.
- Increased revenue by upselling additional services such as expedited shipping or specialized handling when appropriate.
- Maintained a safe work environment by following established safety protocols and reporting any hazards or incidents promptly.
- Supported the training of new hires, sharing knowledge and expertise to ensure the success of the team''s newest members.
- Ensured safe and efficient transport of goods by adhering to company policies and regulations.
- Improved client satisfaction with timely updates on shipment statuses and proactive problemsolving.
- Continuously sought opportunities for professional development, attending training sessions and industry conferences to stay current on best practices in the cargo services field.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Liaised with customers provide status updates and explain cargo shipment delays.
- Reduced customer complaints through effective communication and timely resolution of issues.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
Education
Degree - Degree in Human Resources Management & Business
University of The South Pacific
Fiji Islands 01.2012
Skills
- Audit reporting
- Logistics Coordination
- Improvement plan knowledge
- Issue Research
- Creative solutions
- Training and mentoring
- Flexible and Adaptable
- Troubleshooting
- PPE use
- MS Office
- Computer Skills
- Organizational Skills
- Dependable and Responsible
- Task Prioritization
- Team building
Timeline
Subject Matter Expert
Dnata Airport Services
04.2023 - Current
Safety Officer
Dnata Airport Services
02.2023 - Current
Cargo Service Agent
Dnata Airport Services
11.2020 - Current
Degree - Degree in Human Resources Management & Business
University of The South Pacific
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