Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mie Ono

Melbourne,VIC

Summary

I am a university student who have been living in Melbourne for 2 years. I have worked in many places for last 3 years in both Tokyo and here. I am an experienced restaurant team members with strong background in FOH. Also I work great with team members and seek out customer service moments. Since I have worked at many restaurant with different styles, I am able to adapt and respond quickly to changing work situations and environments. As a multiple languages speaker, I will be able to help the foreign guests ordering and make them feel more comfortable, and give the restaurant more cultural diversity.

I significantly enhanced customer satisfaction and repeat business at Kumo Izakaya through attentive service and expert knowledge of menu offerings. I also demonstrated exceptional memory retention and cleanliness, contributing to efficient and positive dining experiences. I am looking forward to improve my skills and give a positive influence to the restaurant.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front of House Staff Member

Sushi On
10.2023 - Current

Sushi On is a Japanese Omakase Sushi fine diner

  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about Japanese food and Sake.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests at tables when in need of assistance.


Front of House Staff Member

Kumo Izakaya
09.2022 - 06.2024

Kumo Izakaya is a Japanese restaurant at Brunswick East.

  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Built rapport with customers, resulting in repeat business and positive feedback for the restaurant.
  • Demonstrated knowledge of wine pairings and beverage options to enhance guests'' dining experience.
  • Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
  • Developed strong product knowledge of menu offerings to provide informed recommendations on dishes according to guests'' preferences or dietary restrictions.

Cafe All Rounder

Cafe & Bar Natural Stance - Tokyo March 2022 To Ma
03.2022 - 05.2022
  • Collaborated with other skilled laborers on complex tasks, resulting in efficient problem-solving and timely project progression.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.

Waiter

VALUME
11.2021 - 05.2022
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

Bachelor of Arts - Film And Italian Language

University of Melbourne
Parkville, VIC
07.2025

Skills

Multiple language speaker: English/Japanese/Chinese

Order Taking

Greeting guests

Cleanliness

Memory retention

Cultural Awareness

Food presentation

Certification

RSA

Languages

Japanese
Native or Bilingual
Chinese (Mandarin)
Professional Working
English
Professional Working

Timeline

Front of House Staff Member

Sushi On
10.2023 - Current

Front of House Staff Member

Kumo Izakaya
09.2022 - 06.2024

Cafe All Rounder

Cafe & Bar Natural Stance - Tokyo March 2022 To Ma
03.2022 - 05.2022

Waiter

VALUME
11.2021 - 05.2022

Bachelor of Arts - Film And Italian Language

University of Melbourne
Mie Ono