Mieke Schollee
Noosa,QLD
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature.
Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Proactive and meticulous with over 29 years of experience in HOSPITALITY industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Zachary's Pizza And Bar
02.2020 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervisor
Boiling Pot Brewing
04.2017 - 09.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Supervisor
Catalina (Noosa River Functions Boat)
01.2014 - 03.2016
- POS, Daily function of premises. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Mixologist and Barista Skills, Function organisation, set-up and design.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Bachelor of Arts - Diploma in Performance Technology
Unitec -University of Technology
Auckland, New Zealand11.2001
Skills
- Operations Management
- Staff Management
- Product and Service Knowledge
- Task Delegation
- Cost Reduction
- Recruiting and Interviewing
- Customer Relations
- Mixologist / Bartender
- Catering / Food Prep
- Barista/ coffee knowledge
Certification
Barista Cert
RSA (current)
Hobbies- Anything adventurous that makes Me Happy.
I enjoy Camping, Fishing, Anything in Nature- Beaches, Bush hiking and then my Creative side- Dance, Music, Painting and craft, Writing Poetry.
I also Love to travel to Countries that can be helped with Humanitarian or Volunteer organisations and I love Animals very much.
Spontaneity is the key to long gevity in life.
Timeline
Assistant Manager
Zachary's Pizza And Bar
02.2020 - 08.2023
Supervisor
Boiling Pot Brewing
04.2017 - 09.2019
Supervisor
Catalina (Noosa River Functions Boat)
01.2014 - 03.2016
Bachelor of Arts - Diploma in Performance Technology
Unitec -University of Technology
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