Miescha Young
Guanaba,QLD
Summary
I am a compassionate youth worker with expertise in fostering safe and inclusive environments for youth. I have proven strengths in communication, rapport building, conflict resolution, and program development. Achievements include enhanced engagement and personal growth among youth participants. I am dedicated to mentoring and cultivating positive relationships with individuals to improve their outcomes in life.
Overview
12
12
years of professional experience
Work History
Youth Worker
Life Without Barriers
Logan, QLD
Current - Current
- Prepared meals according to specific dietary requirements while ensuring safety.
- Oversaw hygiene and bedtime routines to promote well-being.
- Organised educational activities aimed at enhancing skills and knowledge.
- Arranged transportation for medical and educational appointments.
- Administered medication while keeping detailed records of health status.
- Reported incidents promptly to manager or on-call personnel for further action.
- Worked alongside stakeholders to successfully locate young individuals in need.
- Nurtured positive relationships during family visitations, fostering trust.
Customer Attendant
Coles
South Grafton, Australia
09.2016 - 12.2020
- Processed register operations and executed EFTPOS transactions accurately and efficiently.
- Supervised service team during shifts to maintain optimal performance.
- Assigned roles to staff to ensure smooth store operations.
- Handled cigarette sales with strict adherence to regulations.
- Restocked shelves to keep the retail environment organised.
- Performed general cleaning tasks to uphold store hygiene standards.
- Completed cash management duties, including skimming draws and counting tills.
- Addressed conflicts and resolved customer complaints effectively.
Customer Service Attendant
KFC
Grafton, Australia
06.2013 - 06.2016
- Executed customer service operations while ensuring compliance with WH&S standards.
- Processed EFTPOS transactions and managed register operations efficiently.
- Conducted food preparation and handling in accordance with safety regulations.
- Maintained cleanliness through general and specialised cleaning tasks.
- Managed stock rotation and control to optimise inventory management.
- Operated headsets for effective communication during service delivery.
- Took orders accurately to enhance customer satisfaction.
- Trained staff on best practices and operational procedures.
Education
Bachelor of Human Services - Human Services
Griffith University
QLD10-2027
Domestic Violence Training - Domestic Violence
Safe And Together Insitute
Canton, CT 06019 USA06-2025
HLTAID011, HLTAID009, HLTAID010 - Provide FIRST AID, CPR and Emergency life support
FIRST AID TODAY
10-2024
Children And Residential Expiriences - CARE Training
Cornell University
Life Without Barriers03-2021
Therapeutic Crisis Intervention - Behaviour Management
Therapeutic Crisis Intervention
Life Without Barriers03-2021
Certificate IV - Community Services
TAFE NSW
NSW10-2020
CERTIFICATE II - RETAIL SERVICES
First Impressions Training
TAFE01.2017
YEAR 12 - HIGHER SCHOOL CERTIFICATE
South Grafton High School
South Grafton, NSW01.2015
Skills
- First aid and CPR certification
- Emergency response and crisis management
- Youth development and educational planning
- Customer service and support
- Team leadership and collaboration
- Medication administration and safety
- Conflict resolution and mediation
- Meal preparation and nutritional support
- Social skills development and positive reinforcement
- Behavioral interventions and skill building
- Advocacy and employment assistance
References
- Jamason Douglas, Rostering Coordinator 0418303957
- Tracy Mondrono, Youth Work Coordinator Life Without Barriers, 0478306882
Affiliations
- I play netball during the week and go to the gym most days.
References
References available upon request.
Timeline
Youth Worker
Life Without Barriers
Current - Current
Customer Attendant
Coles
09.2016 - 12.2020
Customer Service Attendant
KFC
06.2013 - 06.2016
Bachelor of Human Services - Human Services
Griffith University
Domestic Violence Training - Domestic Violence
Safe And Together Insitute
HLTAID011, HLTAID009, HLTAID010 - Provide FIRST AID, CPR and Emergency life support
FIRST AID TODAY
Children And Residential Expiriences - CARE Training
Cornell University
Therapeutic Crisis Intervention - Behaviour Management
Therapeutic Crisis Intervention
Certificate IV - Community Services
TAFE NSW
CERTIFICATE II - RETAIL SERVICES
First Impressions Training
YEAR 12 - HIGHER SCHOOL CERTIFICATE
South Grafton High School
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