Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mifta Chowdhury

Cranbourne west,Vic

Summary

To start my career in a challenging atmosphere where I can illustrate my potentials, skills and efforts in order to contribute in the achievement of the organization. Multifaceted, sales and customer service driven, coordinated all administrative support functions as a sole administrator in industries including education and marketing. Utilising my expertise in operational management I have been pivotal to ensuring businesses under my authority are well equipped with the tools necessary to aggressive sales and growth. I have accomplished pricing strategies, identifying new market opportunities and implementing internal controls to ensure adherence to compliance. I have been responsible meeting KPIs including create and analyse reports. Hence I am keen and motivated to work for a meritocratic organization that provides the basis for career development. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience

Work History

FOH

1001 Nights Restaurant & Café
Mount Eliza, Melbourne
07.2023 - Current
  • Taking orders and serving food and drinks
  • Answering questions and providing information
  • Ensure excellent customer service according to policy
  • Handling payments
  • Cleaning and maintaining the space
  • Handling orders through various online platforms
  • Resolving and assist customer queries.

FOH Team Member

Appetito Family Restaurant
Carrum Downs, Victoria
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
  • Promoted special offers or discounts on menu items when appropriate.
  • Greeted customers and answered questions related to products and services.
  • Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Organized menus for each table according to established standards.
  • Stocked supplies such as silverware, condiments, napkins throughout the shift.
  • Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
  • Assisted colleagues whenever needed during peak business hours.

Admin Assistant

Taxcube
Melbourne
  • Customer Service & front desk duties including answering and directing phone calls, emails and greeting clients for meetings
  • Schedule appointments, maintain and update calendars and databases
  • Assist with other day to day office tasks such as scanning, emailing, photocopying, postage and stationery ordering
  • Assisting in handling general client enquiries and tasking out return calls or follow-up actions where appropriate.

Retail Assistant

River Island
London, United Kingdom
  • Ensuring high levels of customer satisfaction through excellent sales service
  • Maintaining outstanding store condition and visual merchandising standards
  • Assist with the sales process by maintaining a fully stocked store
  • Serving customers with their queries and at the till
  • Being on multitasks based on the store requirement.
  • Placed special orders or called other local stores to find desired items for customers.
  • Monitored sales floor traffic and assisted customers with their inquiries.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Admission & Operation Manager

HeadStart Professional Accountancy Services
Dhaka, Bangladesh
11.2020 - 12.2022
  • Planning, organizing and supervising operations
  • Managing the admission and enrolment process
  • Developing and implementing admission and sales strategies
  • Ensuring compliance and overseeing day-to-day operations
  • Providing support to the team including scheduling meetings, managing calendars, preparing reports and presentations, and responding to emails and other communications
  • Manage everyday cash
  • Overseeing day-to-day operations
  • Handle all internal and external documentation
  • Analysing market trends and report.

Customer Relations Assistant

Goodybro
Dhaka, Bangladesh
06.2020 - 07.2021
  • Communicate with various channels for product delivery
  • Resolve issues regarding delivery, stock or exchange
  • Process orders through Shopify, online platform
  • Communicate with various channels for product delivery
  • Resolve issues regarding delivery, stock or exchange
  • Process orders through Shopify, online platform.

Executive

DTMWEB
Dhaka, Bangladesh
05.2018 - 11.2018
  • Prepare Scope of work and BTS for projects
  • Develop marketing strategies for international clients
  • Design captions and tag lines for advertisement.

Education

BA (Hons) - Business Studies -

Cardiff Metropolitan University
01.2017

Edexcel Advanced Level -

Maple Leaf International School

Edexcel Ordinary Level -

Maple Leaf International School

Skills

  • MS Office
  • Attention to details
  • Supervision
  • Team management
  • Multitasking abilities
  • Operations Management
  • Marketing
  • Strategic Planning
  • Business Development
  • Schedule Preparation
  • Customer Relationship Management (CRM)

References

References available upon request.

Timeline

FOH

1001 Nights Restaurant & Café
07.2023 - Current

Admission & Operation Manager

HeadStart Professional Accountancy Services
11.2020 - 12.2022

Customer Relations Assistant

Goodybro
06.2020 - 07.2021

Executive

DTMWEB
05.2018 - 11.2018

FOH Team Member

Appetito Family Restaurant

Admin Assistant

Taxcube

Retail Assistant

River Island

BA (Hons) - Business Studies -

Cardiff Metropolitan University

Edexcel Advanced Level -

Maple Leaf International School

Edexcel Ordinary Level -

Maple Leaf International School
Mifta Chowdhury