Migel Apriliyanyo
Newcastle
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Branch Manager
Polar Group
09.2020 - 09.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Examined customer loan applications for loan approvals and denials.
Sales Officer
Polar Group
01.2020 - 08.2020
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Education
Bachelor of Laws - International Laws
Udayana University
Indonesia03-2019
Skills
- Branch operations management
- Coaching and mentoring
- Strong team-builder
- Employee development
- Decision-making
- Sales management
- Staff recruitment
- CPOKR
- C-Iq
- Problem Solving (5W/Fishbone)
- DISC
- UI Matrix
Languages
English
Full Professional
Indonesian
Native or Bilingual
Timeline
Branch Manager
Polar Group
09.2020 - 09.2024
Sales Officer
Polar Group
01.2020 - 08.2020
Bachelor of Laws - International Laws
Udayana University
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