Summary
Overview
Work History
Education
Skills
Timeline
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Miguel Castro

BRISBANE,QLD

Summary

Bachelor of Information Technology (Software Design) graduate from the University of Queensland with a human-centered mind for problem solving & proven customer service experience. Eager to deliver excellent end-user support in an entry-level Helpdesk / IT Support role.

Overview

5
5
years of professional experience

Work History

Google IT Support Professional Certificate

Coursera
12.2025 - Current
  • Gained experience with Windows & Linux operating systems through CLI exercises & file-system management in virtual lab environments
  • Developed solid theoretical foundation for IT concepts like: Networking, TCP/IP, DNS, DHCP, PowerShell, OS, Active Directory
  • Completed 4/5 online courses consisting of video lectures, quizzes & hands-on labs

Kitchen Crew Member

McDonalds
Cleveland, QLD
04.2023 - Current
  • Provided customer service by preparing & customizing orders for 250+ customers per shift
  • Provided customer service by preparing & customizing orders for 250+ customers per shift
  • Assisted onboarding new kitchen crew members on operational procedures & equipment uses

Retail Volunteer

Salvation Army
Cleveland, QLD
01.2021 - 07.2022
  • Delivered high-quality customer service to 60+ clients per 5-hour shift in a community thrift store, accurately resolving inquiries, processing POS transactions, & handling special requests
  • Assisted diverse customers empathetically, resolving concerns and providing timely solutions
  • Inspected & quality-processed 100+ donated items weekly, evaluating condition, functionality, and usability

Education

Bachelor of Information Technology -

University of Queensland
Brisbane, QLD
12-2024

In Progress:

Google IT Support Professional Certificate
Coursera

Skills

  • Microsoft 365
  • Windows 10/11
  • PowerShell basics
  • Active Directory basics
  • Technical presentations
  • Documentation
  • Fast & clear communication
  • Empathetic customer service

Timeline

Google IT Support Professional Certificate

Coursera
12.2025 - Current

Kitchen Crew Member

McDonalds
04.2023 - Current

Retail Volunteer

Salvation Army
01.2021 - 07.2022

Bachelor of Information Technology -

University of Queensland

In Progress:

Google IT Support Professional Certificate
Miguel Castro