Miguel Erazo

• Preparing, editing, and formatting documents, reports, or presentations.
• Maintaining filing systems (digital and paper).
• Handling incoming and outgoing mail and email correspondence.
• Organizing meetings and appointments with customers.
• Answering phone calls, emails, and in-person enquiries
• Greeting customers.
• Entering and updating information in databases or spreadsheets.
• Assisting managers with staff coordination.
• Preparing reports or summaries for decision-making.
• Processing invoices, expenses, and basic bookkeeping tasks.

• Counterbalance forklift operations.
• Execute daily warehouse operations, including receiving, storage, loading and unloading trucks.
• Handling of inventory efficiently and safely by using a forklift
• Processing incoming goods by sorting them according to the desired qualities and quantities.
• Checking incoming goods against invoices and work orders and inspecting them to ensure they are free of damage.
• Complying with safety regulations to ensure a safe work environment.
• Maintaining a clean and organized work area.
• Focus on OHS by following safety protocols.
• Manual handling of goods weighing around 25kgs.
• Administration tasks.
• Pick and pack orders for dispatch, using adequate technology.
• Evaluated 10-15 warranties (daily) on tools sold by the company to authorize claims made by customers.
• Developed professional relationships with branch managers and customers through clear communication channels (5-10 phone calls/day) regarding their needs and expectations.
• Assisted in training new technicians in company policies, procedures, best practices, and safety standards.
• Contributed positively to the company's reputation by upholding high standards of professionalism, work ethic, and customer care.
• Maintained optimal equipment performance with routine repairs and replacements (10-15/day).
• Administrative support to the Branch Manager in scheduling new jobs and invoicing the finished ones (25-35/day).

Streamlined administrative tasks such as billing processes and record keeping to improve efficiency within the business operations.

• Carefully packaged finished products and prepared for shipment.
• Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
• Unloaded and loaded items from conveyors, machines, and conveyances.
• Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.