Miguel San Roman
Newport,Australia
Summary
I am an IT Project Director, Program and Project Delivery Manager with an excellent delivery record in Information Technology supporting Telecommunications, Banking, Wealth Management/Financial, Insurance, Superannuation, Legal, Federal and Local Government Organizations.
Experienced with project lifecycle management, including initiation, planning, execution, and closure. Utilizes effective communication and leadership skills to guide teams and stakeholders. Track record of applying strategic thinking and risk assessment to achieve project goals efficiently. Familiar with Waterfall, Agile and Hybrid delivery frameworks. Recent roles include managing the delivery of Robotics Process Automation and Cloud migrations.
Overview
21
21
years of professional experience
Work History
Senior Project Manager
Fujitsu
09.2022 - 09.2024
- Company Overview: Dept of Defence
- As a senior member of the Sustainment Project Management team, lead the planning, testing and delivery of ITC network, server & EUC infrastructure and system moves from and back to Naval Ships as they dock for scheduled maintenance and repairs at the various Naval detachments as well as other projects that delivered upgrades or new products for their consumption.
- The role involved the management of many stakeholders including Naval ship staff and technical staff, naval base personnel, delivery vendor leads and ICT technical staff.
- Dept of Defence
Senior Project Manager
Fujitsu
09.2022 - 09.2024
- Company Overview: Dept of Defence
- As a senior member of the Sustainment Project Management team, lead the planning, testing and delivery of ITC network, server & EUC infrastructure and system moves from and back to Naval Ships as they dock for scheduled maintenance and repairs at the various Naval detachments as well as other projects that delivered upgrades or new products for their consumption.
- The role involved the management of many stakeholders including Naval ship staff and technical staff, naval base personnel, delivery vendor leads and ICT technical staff.
- Dept of Defence
Technology Project Manager
Central Coast Council
12.2021 - 05.2022
- Led the delivery of the Upgrade telephony from Cisco-UCM to Microsoft Teams Calling and AV. Project management scope included the planning, build, test, deploy, implement phases for the network and telephony equipment upgrades and migration of users, six call centres, Depots and handover to support services. Responsibilities included the management of Technical, Business and Telephony partner resources.
- Led the migration of their Payroll system from On-Premises to Oracle & MS Azure iCloud infrastructure. Project management scope included the planning, development, build and test Phases for later deployment cut over during the 2022-2023 financial year due to resource constraints and business readiness. Role also included vendor, systems integration and financial management.
- Project governance was managed under Smartsheet and ServiceNow frameworks.
Technology Project Manager
Central Coast Council
12.2021 - 05.2022
- Led the delivery of the Upgrade telephony from Cisco-UCM to Microsoft Teams Calling and AV. Project management scope included the planning, build, test, deploy, implement phases for the network and telephony equipment upgrades and migration of users, six call centres, Depots and handover to support services. Responsibilities included the management of Technical, Business and Telephony partner resources.
- Led the migration of their Payroll system from On-Premises to Oracle & MS Azure iCloud infrastructure. Project management scope included the planning, development, build and test Phases for later deployment cut over during the 2022-2023 financial year due to resource constraints and business readiness. Role also included vendor, systems integration and financial management.
- Project governance was managed under Smartsheet and ServiceNow frameworks.
Technology Project Manager
King & Wood Mallesons
12.2018 - 09.2019
- Leading the delivery of a new Cisco-WebEx based Unified Communication Telephony and AV Conferencing program from business case, scope, build, test, and deployment, including user, four international call centres migration and handover to support services. The upgrade had a significant user impact thus business change management as it was a major component of the delivery.
- This initiative was a major undertake by the firm that involved the complete refresh and replacement of telephony, AV conferencing facilities and conferencing room upgrades.
- The organisational impact was also significant as it entailed transition to softphones and migration to a new system thus requiring extensive and targeted staff re-training, communications and organisational change management.
- Total program value/budget approximated $ 3 Million.
- Leading the delivery of Network, Security and Data Loss Prevention (DLP) enhancements and software products in a Windows 10 and MS Azure environments such as: CyberArk, Varonis, Palo Alto Networks’ Firewalls, Traps and SD-WAN infrastructure/software, Cisco Wifi enhancement, Active Directory clean ups.
- Preparation and presentation of SteerCo and PMO updates.
- Vendor negotiation, engagement and management.
- End to end Program Management in a Waterfall-Agile Hybrid & ServiceNow environment. These included management of Agile ceremonies.
- Total Program value/budget approximated $ 2 Million.
- Project governance was managed under Agile, iManage and ServiceNow frameworks.
Technology Project Manager
King & Wood Mallesons
12.2018 - 09.2019
- Leading the delivery of a new Cisco-WebEx based Unified Communication Telephony and AV Conferencing program from business case, scope, build, test, and deployment, including user, four international call centres migration and handover to support services. The upgrade had a significant user impact thus business change management as it was a major component of the delivery.
- This initiative was a major undertake by the firm that involved the complete refresh and replacement of telephony, AV conferencing facilities and conferencing room upgrades.
- The organisational impact was also significant as it entailed transition to softphones and migration to a new system thus requiring extensive and targeted staff re-training, communications and organisational change management.
- Total program value/budget approximated $ 3 Million.
- Leading the delivery of Network, Security and Data Loss Prevention (DLP) enhancements and software products in a Windows 10 and MS Azure environments such as: CyberArk, Varonis, Palo Alto Networks’ Firewalls, Traps and SD-WAN infrastructure/software, Cisco Wifi enhancement, Active Directory clean ups.
- Preparation and presentation of SteerCo and PMO updates.
- Vendor negotiation, engagement and management.
- End to end Program Management in a Waterfall-Agile Hybrid & ServiceNow environment. These included management of Agile ceremonies.
- Total Program value/budget approximated $ 2 Million.
- Project governance was managed under Agile, iManage and ServiceNow frameworks.
Security Governance Project Manager/Analyst
StatePlus
05.2018 - 07.2018
- Assessment, planning and deployment of Office 365 Security software enhancements i.e., Multi Factor Authentication, Advanced Threat Protection and DLP.
- ICloud (Azure) correct implementation of URL filtering and Security infrastructure hardening.
- Management of UAT, SIT, TVT/PVT, E2E and Penetration Testing.
- Network, Infrastructure and Applications environment builds and upgrades in Azure iCloud platform with integration to monitoring managements tools i.e., Systems Centre Operations Manager (SCOM).
- Network Architecture review for Data Centre consolidation.
- Creation of Windows 10 SOE hardening processes and Active Directory integrity review.
- SharePoint access controls hardening in a MS O365 Azure Cloud environment.
- Assessment of operational access to the financial advisors.
- Leading and managing the end-to-end delivery of the development/configuration, integration, testing, deployment, migration and hand over to managed services of a new migrated Production Support environment in MS Azure Cloud that included infrastructure and applications (both backend and web based/digital).
- Software and application products included: MS O365, MS Dynamics CRM, BlueDoor, Site Core, Mulesoft ESB, MS SharePoint.
- Project governance, management reporting and Steerco preparation and hosting as well as running ceremonies for Agile driven projects as well as being managed under Jira and ServiceNow frameworks.
Security Governance Project Manager/Analyst
StatePlus
05.2018 - 07.2018
- Assessment, planning and deployment of Office 365 Security software enhancements i.e., Multi Factor Authentication, Advanced Threat Protection and DLP.
- ICloud (Azure) correct implementation of URL filtering and Security infrastructure hardening.
- Management of UAT, SIT, TVT/PVT, E2E and Penetration Testing.
- Network, Infrastructure and Applications environment builds and upgrades in Azure iCloud platform with integration to monitoring managements tools i.e., Systems Centre Operations Manager (SCOM).
- Network Architecture review for Data Centre consolidation.
- Creation of Windows 10 SOE hardening processes and Active Directory integrity review.
- SharePoint access controls hardening in a MS O365 Azure Cloud environment.
- Assessment of operational access to the financial advisors.
- Leading and managing the end-to-end delivery of the development/configuration, integration, testing, deployment, migration and hand over to managed services of a new migrated Production Support environment in MS Azure Cloud that included infrastructure and applications (both backend and web based/digital).
- Software and application products included: MS O365, MS Dynamics CRM, BlueDoor, Site Core, Mulesoft ESB, MS SharePoint.
- Project governance, management reporting and Steerco preparation and hosting as well as running ceremonies for Agile driven projects as well as being managed under Jira and ServiceNow frameworks.
Delivery / Senior Project Manager
NBN Co
04.2016 - 12.2017
- Company Overview: IT Security
- Technical and Business end to end delivery management for in-scope projects.
- Financial and benefits realisation controls management.
- Obtaining management approval by business justification submissions to Investment Committee.
- Program management scope including management of technical design resources, other stream project managers, business/technical subject matter specialists, business sponsors and vendor partners.
- Management of end-to-end Security application development in SDLC waterfall and Agile SAFe frameworks.
- Handover to BAU operational management/transition to Operations.
- Management and reporting of full PMO governance requirements/deliverables.
- Risk, issue, dependency and change management.
- Cost modelling, budget & forecast EAC management.
- Deliverable management and stakeholder sign offs.
- End to end delivery and testing including penetration Testing management.
- Vendor and third-party partners negotiation, engagement and management (SoW & MSA) in a complex Procurement environment.
- Project management governance, management reporting via Tableau dashboards and Steerco hosting.
- Business Case preparation and presentation for Investment Committee approval.
- Business Change and Communications management.
- Liaison and collaboration with business sponsors, owners and approval board(s).
- IT Security
Delivery / Senior Project Manager
NBN Co
04.2016 - 12.2017
- Company Overview: IT Security
- Technical and Business end to end delivery management for in-scope projects.
- Financial and benefits realisation controls management.
- Obtaining management approval by business justification submissions to Investment Committee.
- Program management scope including management of technical design resources, other stream project managers, business/technical subject matter specialists, business sponsors and vendor partners.
- Management of end-to-end Security application development in SDLC waterfall and Agile SAFe frameworks.
- Handover to BAU operational management/transition to Operations.
- Management and reporting of full PMO governance requirements/deliverables.
- Risk, issue, dependency and change management.
- Cost modelling, budget & forecast EAC management.
- Deliverable management and stakeholder sign offs.
- End to end delivery and testing including penetration Testing management.
- Vendor and third-party partners negotiation, engagement and management (SoW & MSA) in a complex Procurement environment.
- Project management governance, management reporting via Tableau dashboards and Steerco hosting.
- Business Case preparation and presentation for Investment Committee approval.
- Business Change and Communications management.
- Liaison and collaboration with business sponsors, owners and approval board(s).
- IT Security
Program/Project Manager
SingTel-Optus
02.2014 - 07.2015
- Company Overview: IT BSS
- As a systems integration Project Manager lead and manage the end-to-end delivery of internal IT business systems development, upgrades and remediation projects to support new business initiatives to billing, customer care and digital portal systems and where applicable associated infrastructure upgrades.
- In some instances, the role included assisting the business’ senior Manager/Director stakeholders defining their requirements, business case, cost/benefit analysis and high-level solution approaches.
- Responsibilities included business case preparation, technical delivery and financial management for in-scope projects, obtaining management approval by business justification, management of technical design resources, other stream project managers, business/technical subject matter specialists and system/product support managers, management of end-to-end application development SDLC cycle and handover to BAU operations (backend and online/digital applications), management and reporting of full PMO governance requirements/deliverables, risk, issue dependency and change management, business case preparation for SteerCo approval, cost modelling and justification, budget & forecast management, deliverables management and customer acceptance sign offs, end to end and Penetration testing management, vendor negotiation, engagement and management (SoW & MSA), chair Steering Committee meetings and Management reporting, liaison with business sponsors, owners and business approval board(s), management of onshore-offshore development and support resources, management of resultant Business’ changes/impacts.
- IT BSS
Program/Project Manager
SingTel-Optus
02.2014 - 07.2015
- Company Overview: IT BSS
- As a systems integration Project Manager lead and manage the end-to-end delivery of internal IT business systems development, upgrades and remediation projects to support new business initiatives to billing, customer care and digital portal systems and where applicable associated infrastructure upgrades.
- In some instances, the role included assisting the business’ senior Manager/Director stakeholders defining their requirements, business case, cost/benefit analysis and high-level solution approaches.
- Responsibilities included business case preparation, technical delivery and financial management for in-scope projects, obtaining management approval by business justification, management of technical design resources, other stream project managers, business/technical subject matter specialists and system/product support managers, management of end-to-end application development SDLC cycle and handover to BAU operations (backend and online/digital applications), management and reporting of full PMO governance requirements/deliverables, risk, issue dependency and change management, business case preparation for SteerCo approval, cost modelling and justification, budget & forecast management, deliverables management and customer acceptance sign offs, end to end and Penetration testing management, vendor negotiation, engagement and management (SoW & MSA), chair Steering Committee meetings and Management reporting, liaison with business sponsors, owners and business approval board(s), management of onshore-offshore development and support resources, management of resultant Business’ changes/impacts.
- IT BSS
Senior Project Manager
Dimension Data
05.2013 - 09.2013
- In a customer facing role managed the inception, definition, build/stage, implement/Test/deliver and transition to managed services of network and telephony infrastructure for small, medium and large enterprises.
- The role included direct liaison with external customers and managing both third party vendors and technical personnel.
- Scope also included consultancy and formal review of pre-sale proposals before submission.
Senior Project Manager
Dimension Data
05.2013 - 09.2013
- In a customer facing role managed the inception, definition, build/stage, implement/Test/deliver and transition to managed services of network and telephony infrastructure for small, medium and large enterprises.
- The role included direct liaison with external customers and managing both third party vendors and technical personnel.
- Scope also included consultancy and formal review of pre-sale proposals before submission.
Advisory Program/Project Manager
IBM GSA
03.2009 - 02.2013
- Company Overview: Business Acquisition Services
- As an advisor/consultant in a customer facing role managed the approval, initiation, planning, scheduling execution, delivery, transition to managed services and acceptance of IT infrastructure projects for a major banking institution (Westpac Banking Corp) within an operational outsourcing contract.
- The role included constant liaison with the bank’s senior representatives and stakeholders including managing the preparation and acceptance of Statements of Works, customer scoping workshops and implementation management forums, resource & financial management with customer participation in the overall delivery process.
- Infrastructure deployment and integration included a service-oriented architecture that provided fail-safe consolidated operations to all the bank’s brands, new deployments and upgrades to a 3,000 plus mid-range server fleet (xSeries & pSeries) on a 24x7 availability service level commitment, the testing and transition of a new enterprise security platform and the virtualized transition of over 150 plus Wintel servers.
- The role included technology understanding of infrastructure and operating/management software platforms. The range of operating systems supported included Lotus Notes, MS Windows servers, Linux, Solaris, HP’s UX/AIX, Citrix & EMC’s virtualised servers, Mainframes as well as network security service devices/appliances.
- Business Acquisition Services
Advisory Program/Project Manager
IBM GSA
03.2009 - 02.2013
- Company Overview: Business Acquisition Services
- As an advisor/consultant in a customer facing role managed the approval, initiation, planning, scheduling execution, delivery, transition to managed services and acceptance of IT infrastructure projects for a major banking institution (Westpac Banking Corp) within an operational outsourcing contract.
- The role included constant liaison with the bank’s senior representatives and stakeholders including managing the preparation and acceptance of Statements of Works, customer scoping workshops and implementation management forums, resource & financial management with customer participation in the overall delivery process.
- Infrastructure deployment and integration included a service-oriented architecture that provided fail-safe consolidated operations to all the bank’s brands, new deployments and upgrades to a 3,000 plus mid-range server fleet (xSeries & pSeries) on a 24x7 availability service level commitment, the testing and transition of a new enterprise security platform and the virtualized transition of over 150 plus Wintel servers.
- The role included technology understanding of infrastructure and operating/management software platforms. The range of operating systems supported included Lotus Notes, MS Windows servers, Linux, Solaris, HP’s UX/AIX, Citrix & EMC’s virtualised servers, Mainframes as well as network security service devices/appliances.
- Business Acquisition Services
Program/Project Manager
SingTel-Optus
09.2003 - 02.2009
- Company Overview: IT Division
- As systems integrator lead and manage the end-to-end delivery of internal IT business development and remediation projects to support new initiatives by updating current systems and supportive infrastructure.
- In some instances, the role included assisting the business senior/Director stakeholders defining their requirements, cost/benefit analysis and high-level solution approaches.
- Responsibilities included stakeholder early engagement to determine, agree and sign of requirements, business case preparation, technical and financial management from initiation, development, implementation, production cutover and handover to operations support, obtaining senior management approval for business justification via their capital review board during the various stages, management of technical design resources, project managers, business subject matter specialists and product managers, business cases, cost modelling and justification, budget & forecast management, internal customer liaison and coordination, deliverables’ management and customer acceptance sign off, management of end-to-end application development, testing and delivery via SDLC cycle including handover to BAU (backend and online/digital applications), management of full PMO governance requirements/deliverables, risk/issue and change management, end to end testing management, vendor negotiation, engagement and management (SoW & MSA), business case preparation and presentation for SteerCo approval, chair Steering Committee meetings and management reporting, liaison with business sponsors, owners and business approval boards, business change management and Communications, management of other project managers, going out to tender and reviewing/ranking of responses.
- IT Division
Program/Project Manager
SingTel-Optus
09.2003 - 02.2009
- Company Overview: IT Division
- As systems integrator lead and manage the end-to-end delivery of internal IT business development and remediation projects to support new initiatives by updating current systems and supportive infrastructure.
- In some instances, the role included assisting the business senior/Director stakeholders defining their requirements, cost/benefit analysis and high-level solution approaches.
- Responsibilities included stakeholder early engagement to determine, agree and sign of requirements, business case preparation, technical and financial management from initiation, development, implementation, production cutover and handover to operations support, obtaining senior management approval for business justification via their capital review board during the various stages, management of technical design resources, project managers, business subject matter specialists and product managers, business cases, cost modelling and justification, budget & forecast management, internal customer liaison and coordination, deliverables’ management and customer acceptance sign off, management of end-to-end application development, testing and delivery via SDLC cycle including handover to BAU (backend and online/digital applications), management of full PMO governance requirements/deliverables, risk/issue and change management, end to end testing management, vendor negotiation, engagement and management (SoW & MSA), business case preparation and presentation for SteerCo approval, chair Steering Committee meetings and management reporting, liaison with business sponsors, owners and business approval boards, business change management and Communications, management of other project managers, going out to tender and reviewing/ranking of responses.
- IT Division
Education
CPPM Practitioner - Prince 2 Project Management
AIPM
11-2008
Agile Project Management Practitioner - DSDM Project Management
APMG-International
12-2013
Skills
- Strategic project planning
- Project scope management
- Client engagement
- Project timeline management
- Strategic thinking
- Effective communication
- Adaptability and flexibility
- Goal setting
- Risk assessment
- Complex Problem-solving
- Continuous improvement
- Adaptability
- Data analysis
- Compliance monitoring
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Senior Project Manager
Fujitsu
09.2022 - 09.2024
Senior Project Manager
Fujitsu
09.2022 - 09.2024
Technology Project Manager
Central Coast Council
12.2021 - 05.2022
Technology Project Manager
Central Coast Council
12.2021 - 05.2022
Technology Project Manager
King & Wood Mallesons
12.2018 - 09.2019
Technology Project Manager
King & Wood Mallesons
12.2018 - 09.2019
Security Governance Project Manager/Analyst
StatePlus
05.2018 - 07.2018
Security Governance Project Manager/Analyst
StatePlus
05.2018 - 07.2018
Delivery / Senior Project Manager
NBN Co
04.2016 - 12.2017
Delivery / Senior Project Manager
NBN Co
04.2016 - 12.2017
Program/Project Manager
SingTel-Optus
02.2014 - 07.2015
Program/Project Manager
SingTel-Optus
02.2014 - 07.2015
Senior Project Manager
Dimension Data
05.2013 - 09.2013
Senior Project Manager
Dimension Data
05.2013 - 09.2013
Advisory Program/Project Manager
IBM GSA
03.2009 - 02.2013
Advisory Program/Project Manager
IBM GSA
03.2009 - 02.2013
Program/Project Manager
SingTel-Optus
09.2003 - 02.2009
Program/Project Manager
SingTel-Optus
09.2003 - 02.2009
CPPM Practitioner - Prince 2 Project Management
AIPM
Agile Project Management Practitioner - DSDM Project Management
APMG-International
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