Miguel Angel Castiblanco Redondo
Toowong,QLD
Summary
I have experience providing a pretty good service related to customer service due to my experience and the abilities that I do have. My abilities are focused on providing a good environment to the costumer and also to provide a good conversation to them in order to show them the best part of the company and to leave a good impression on them. Highly motivated and adaptable individual. Known for being cooperative, optimistic, punctual, and obedient. Looking to contribute to a team-oriented environment where I can utilize my skills and quickly adapt to new tasks.
Talking about my experience in this type of jobs, I have worked for several companies regarding customer services, in Colombia I worked for Teleperformance on the campaign of PlayStation as an agent and for Bet365 on the position of Spa Advisor. I also have worked in some neighborhood stores that at the beginning provided with the correct tools to be able to solve the costumer´s request.
Overview
2
2
years of professional experience
Work History
Infrastructure
COMODIN S.A.S
01.2023 - 06.2023
- Boss Contact Number: 57 3122052468
- Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
- Managed projects from inception to completion, meeting deadlines while staying within budget constraints.
- Evaluated emerging technologies to recommend strategic investments in infrastructure upgrades and enhancements.
- Established disaster recovery plans by designing redundant systems that ensured business continuity during unforeseen events.
Advisor
Telperformance
06.2023 - 12.2024
- Visionary: Has a forward-thinking mindset, able to anticipate future trends and position the company for long-term success.
- Conflict Resolution: Capable of mediating disputes and resolving conflicts effectively within the organization.
- Financial Acumen: Strong understanding of financial principles, able to guide the company in financial planning and management.
- Time Management: Efficient in managing time and resources, ensuring that projects and tasks are completed on schedule.
- Customer Focus: Keeps the company’s customers at the forefront, ensuring that strategies and decisions enhance customer satisfaction and loyalty.
Advisor
Bet365
12.2023 - 06.2024
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Education
Bachiller Académico -
Liceo Cultural Las Américas
Bogota D.C12.2021
Payroll And Social Benefits - Payroll And Social Benefits
SENA
A 56-87, Cra. 8 #5619, Bogotá, Colombia12.2021
Skills
- Relationship Building
- Client Engagement
- Research abilities
- Data Interpretation
- Presentations and public speaking
- Student Development
- Teamwork and Collaboration
- Analytical Thinking
- Interpersonal Communication
- Strategic Planning
- Training and mentoring
Id
BC132788
Academics - Highschool
Liceo Cultural Las Américas, Bachiller Académico, 2021, Bogotá DC
Personal Information
Date of Birth: 01/24/05
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Advisor
Bet365
12.2023 - 06.2024
Advisor
Telperformance
06.2023 - 12.2024
Infrastructure
COMODIN S.A.S
01.2023 - 06.2023
Bachiller Académico -
Liceo Cultural Las Américas
Payroll And Social Benefits - Payroll And Social Benefits
SENA
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