MIGUEL ANGEL MUÑOZ QUINTERO
Darlinghurst,Australia
Summary
I am a dedicated, happy, and responsible person. I have a clear focus in life by using a positive attitude to complete any task. I possess excellent verbal communication and customer service skills in both English and Spanish languages. I would love to be part of a team where I can share my knowledge and learn something new every day. I work well with others and find ways to increase efficiency in everything I do.
Overview
10
10
years of professional experience
Work History
Sales and customer service representative
CONVERGYS - AT&T
Bogotá, CO
06.2013 - 08.2015
- Issuing invoices, handling payments, and answering to queries of the customers
- Giving billing explanation and advising customers in a professional manner
- Maintaining a calm and collected attitude to ensure the customers’ needs were kept a priority
- Providing solutions for problems and ultimately selling products as per company expectations using a variety of sales techniques
- Assisting customers with the recommendation of products and services to fit their needs.
Sales and customer service representative
TELEPERFORMANCE - GOL AIRLINES
Bogotá, CO
08.2015 - 01.2017
- Providing boarding passes and making sure luggage restrictions were followed by passengers
- Checking passengers in and giving them seat numbers
- Dealing in a professional way with passenger enquiries about their flights
- Helping passengers to find the best connections options for their flight when needed
- Managing customer complaints along with upset or angry passengers in a professional manner.
Cook, bartender, waiter, maintenance, and warehouse assistant
CAPTAIN COOK CRUISES
Sydney, AU
03.2017 - 10.2023
- Cook: Preparing ingredients for the shift, washing vegetables, chopping, and seasoning meat
- Preparing oven, utensils, and grill for shift
- Handling multiple food orders at one time
- Delivering food order to wait staff in a timely manner
- Storing all food properly
- Reordering stock and food supplies
- Taking orders from wait staff
- Assisting other cooks when help was needed.
- Waiter and bar: Greeting and escorting customers to their tables
- Presenting menu and providing detailed information about portions, ingredients, or potential food allergies
- Preparing tables by setting up linens, tablecloths, silverware, and glasses
- Offering menu recommendations upon request
- Up-selling additional products when appropriate
- Taking accurate food and drinks orders, using order slips and memorization
- Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicating order details to the Kitchen Staff
- Serving food and drink orders
- Checking dishes and kitchenware for cleanliness and presentation and report any problems
- Arranging table settings and maintain a tidy dining area
- Delivering checks and collect bill payments
- Carrying dirty plates, glasses, and silverware to kitchen for cleaning
- Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations on special events
- Following all relevant health department regulations
- Providing excellent customer service to guests
- Make sure the bar stock is always done according to customers’ needs.
- Maintenance: Identifying and fixing broken or worn-out parts
- Hand washing and waxing interior and exteriors of boats
- Helping boats dock and fuel
- Maintaining the facilities
- Conducting radio communication with captain and cruise directors
- Interacting with the public in a professional manner.
- Warehouse: Working within a small team of warehouse operatives
- Managing the movements of shipment parcels through the warehouse
- Scanning of shipments to capture location details and data info
- Scanning the products’ code to ensure they have been correctly delivered
- Performing quality check on items to make sure that they are not broken or out of date
- Weighing and measuring products
- Printing shipping labels with dates for all the products
- Understanding and following directions/instructions from operations manager
- Reporting and recording returns made by customers or the kitchen staff
- Rotating old food with new ones
- Maintaining warehouse clean and organised
- Keeping a healthy relationship between the warehouse and kitchen staff.
Education
High school diploma -
Colegio Universitario del Socorro
Advanced English course -
Instituto Centro Colombo Americano
Industrial Engineering -
Politecnico Grancolombiano University
Certificate III in Business -
Sydney Business and Travel Academy
Diploma of Graphic Design and Digital Marketing -
Australian College of Business Intelligence
Skills
- Analytical and Critical Thinking
- Conflict Resolution
- Organization and Time Management
- Team Management
- Troubleshooting
- Organizational Skills
- Recordkeeping
- Collaboration
- Planning
- Microsoft Office
- Customer Service
- Analytical
References
I love telling stories through writing, videos, and photography. My hobbies are playing tennis, running, and playing the guitar. I am interested in setting new challenges and goals for myself such as learning how to play the piano and creating my own podcast.
Accomplishments
- Top seller in Convergys for 4 months.
Affiliations
- I love telling stories through writing, videos, and photography. My hobbies are playing tennis, running, and playing the guitar. I am interested in setting new challenges and goals for myself such as learning how to play the piano and creating my own podcast.
Websites
Timeline
Cook, bartender, waiter, maintenance, and warehouse assistant
CAPTAIN COOK CRUISES
03.2017 - 10.2023
Sales and customer service representative
TELEPERFORMANCE - GOL AIRLINES
08.2015 - 01.2017
Sales and customer service representative
CONVERGYS - AT&T
06.2013 - 08.2015
High school diploma -
Colegio Universitario del Socorro
Advanced English course -
Instituto Centro Colombo Americano
Industrial Engineering -
Politecnico Grancolombiano University
Certificate III in Business -
Sydney Business and Travel Academy
Diploma of Graphic Design and Digital Marketing -
Australian College of Business Intelligence
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