Miguel Luis Diaz
Baulkham Hills
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
Store Support Manager
Coles Supermarkets
06.2023 - Current
- Responsible for following and implementing all policies and procedures
- Responsible for creating a safe culture for our team and customers
- Responsible for managing all department managers and ensuring they achieve all department standards and KPI's
- Responsible for the stores compliance audit and safety.
Store Manager
First Choice
03.2022 - 06.2023
- On boarding New store managers up to company standards for Coles Liquor
- Charity ambassador for Coles liquor and achieving #1 in Australia for raising donations for secondbite
- Ordering and managing stock levels
- Responsible for managing responsible service of alcohol
- Responsible for following and implementing all policies and procedures
- Responsible for creating a safe culture for our team and customers
- Area BeeSafe Champion and HSW caretaking advisor
Dry Goods Manager
Coles Supermarkets
01.2020 - 06.2021
- Training new team members
- Charity ambassador for Coles and achieving increase in second bite and MND campaigns
- Responsible for following and implementing all policies and procedures
- Responsible for creating a safe culture for our team and customers
- Responsible for departments presentation, sales and cost
- Responsible for managing correct inventory levels in grocery and dairy departments
Store Manager
Liquorland Dunwoodys
05.2017 - 01.2020
- Worked closely with the area manager and have sound HR knowledge being involved with discussions to hold under performing team members
- Training new team members and on boarding New store managers up to company standards for Coles Liquor
- Charity ambassador for Coles liquor and achieving top 5 in Queensland for raising donations for secondbite
- Ordering and managing stock levels
- Responsible for managing responsible service of alcohol
- Responsible for following and implementing all policies and procedures
- Responsible for creating a safe culture for our team and customers
- Responsible for store performance and sales
Franchisee
Pizza Capers
03.2012 - 05.2017
- Bathurst and Castle Hill locations
- Develop and execute sales strategies
- Marketing (LSM)
- Monitor figures (Labour and cogs)
- Manage sales budgets and set targets
- Controlling par levels
- Maintaining high level of compliance with company policies and procedures
- Communicate maintenance issues to contractors and suppliers
- Monitor in store security
- Maximise profitability of stores
Education
First Aid Cerificate
St Johns
03.2023
Mobile Equipment Coach -
Crown Training
10.2022
Responsible Service of Alcohol
EOT
03.2022
HSC -
Gilroy College
Castle Hill, NSW2006
Skills
- Store Opening and Closing Procedures
- Operating to company standards
- Leading large teams
- Outstanding Communication Skills
- Verbal and Written Communication
- Performance management skills
References
Upon Request
Timeline
Store Support Manager
Coles Supermarkets
06.2023 - Current
Store Manager
First Choice
03.2022 - 06.2023
Dry Goods Manager
Coles Supermarkets
01.2020 - 06.2021
Store Manager
Liquorland Dunwoodys
05.2017 - 01.2020
Franchisee
Pizza Capers
03.2012 - 05.2017
First Aid Cerificate
St Johns
Mobile Equipment Coach -
Crown Training
Responsible Service of Alcohol
EOT
HSC -
Gilroy College
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