Mihalis Tsangaris

Customer Service Officer

Services Australia

11.2018 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Assisted call-in customers with questions and orders.
Communicated with clients regarding account services, statements, and balances.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Provided primary customer support to internal and external customers.
Completed data entry to record call notes, suggestions and questions.
Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Responded to customer requests for products, services, and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed customer service policies and procedures to meet and exceed industry service standards.
Utilized customer service software to manage interactions and track customer satisfaction.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.