Miharu Nakamura
Sydney,NSW
Summary
Proven leader in hospitality and customer service, excelling in emergency situations management and interpersonal communications. At ANA, enhanced passenger satisfaction through adept issue resolution and superior service. Demonstrated expertise in food and beverage service, ensuring memorable experiences. Skilled in crew coordination and schedule management, driving operational excellence.
Overview
12
12
years of professional experience
Work History
Cabin Attendant
ANA(All Nippon Airways)
09.2017 - 07.2024
- worked effectively in a team work environment for 7years.
- worked as chief parser for domestic flights and business class parser for international flights for 5years.
- Served passengers food and beverages and dispensed items for comfort and entertainment.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Resolved passenger conflicts and medical emergencies during flights.
- Assisted passengers needing medical assistance by performing CPR and basic first aid.
Wedding Server
Bridal House TUTU
10.2013 - 03.2017
- Answered guest questions about event plans and food service choices.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Set up banquet tables and chairs based on event requirements.
Japanese Restaurant Manager
Dohtonbori. CO., LTD.
09.2012 - 03.2015
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
BBA - Marketing
Toyo University
Tokyo, Japan03.2017
Skills
- Emergency response training
- Cultural Sensitivity
- Passenger Assistance
- Security awareness
- Menu presentation
- Customer Service
- First Aid
- Interpersonal communications
- Cultural Awareness
- Issue Resolution
- Professional Appearance
- Food and Beverage Service
- Crew Coordination
- Hospitality service expertise
- Emergency Situations Management
- Schedule Management
Timeline
Cabin Attendant
ANA(All Nippon Airways)
09.2017 - 07.2024
Wedding Server
Bridal House TUTU
10.2013 - 03.2017
Japanese Restaurant Manager
Dohtonbori. CO., LTD.
09.2012 - 03.2015
BBA - Marketing
Toyo University
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