MIHIR MEDHEKAR
Sydney,Australia
Summary
Proven Director of Technology with extensive expertise in managing technological infrastructure and overseeing strategic planning initiatives. Recognized for exceptional leadership and team-building abilities that drive innovation, resulting in significant business growth. Demonstrated success in enhancing operational efficiency by streamlining processes and aligning technology services with corporate objectives. Consistently delivers reliable systems that support organizational goals.
Overview
17
17
years of professional experience
Work History
Head of Technology
CouriersPlease
Sydney, Australia
04.2024 - Current
- Responsible for the management of annual $12M+ IT budget
- Spearheaded cost initiatives resulting in 5% decrease in vendor hosting costs whilst improving availability
- Key technology integration SPOC for $1.4Bn amalgamation & sale of parent company (FMH)
Acting Chief Transformation Officer (maternity cover)
CouriersPlease
Sydney, Australia
03.2023 - 12.2023
- Responsible for leading all technology & transformation outcomes for CouriersPlease
- Responsible for leading & mentoring a transformation team of 30 (onshore & offshore)
- Responsible for ensuring the company's short- & longterm objectives by providing technology guidance & sponsorship on all key projects company wide
- Awarded 2023 'Leader of the Year'
Project Delivery Lead
CouriersPlease
Sydney, Australia
04.2020 - 02.2023
- Spearheaded 3 year $12M Digital Transformation transitioning company's TMS, ERP, Accounting, B2B Portal & Website
- Led a team Business Analysts & Project Managers to delivery multiple Transformation projects & programs
- Responsible for managing entire technology & business enhancement pipeline, prioritisation & implementation of all transformation initiatives
Project Manager
CouriersPlease
Sydney, Australia
04.2018 - 03.2020
- Planned, managed & transitioned entire contact centre operations (Inbound Voice & Emails, Resolutions & Corporate Customer Care) to an offshore vendor resulting in a 25% decrease in operating costs Y-o-Y
- Developed a multi-million-dollar business case & ran entire RFQ process for key hardware investment resulting in 5% decreases in operating costs Y-o-Y
- Implemented multi-million-dollar transformation project which provided unheralded visibility, predictability & customer experience in transport & logistics industry resulting in 10% improvement in driver efficiency
- Successfully migrated entire telephony & contact center solution for one of Australia's largest courier companies from one service provider to next with no down time to national call center or daily operations
- Transitioned CRM from SalesForce to MSD including successful adoption by entire company
Senior Project Manager
DIMENSION DATA
Sydney, Australia
03.2017 - 03.2018
- Migrated contact center involving voice delivery over PSTN and 50+ agent access via Citrix Apps+ environment for large FMCG
- Delivery of Office Collaboration & Productivity Program involving Microsoft Azure foundations, Office 2016 ProPlus & OneDrive rollout for one of Australia's largest Engineering, Rail, Construction & Mining companies
- Completed a global big bang 10,000 O365 (Exchange, Skype & One Drive) user migration from old to new tenant (over 10+ domains) with minimal downtime & end user impact
- Delivery of DC Transformation project, involving design and setup of 2 DC's including migration and replication of 100's of Virtual Machines in a completely risk adverse manner
- Planned & deployed Aruba ClearPass for state-wide wireless authentication involving multiple large health organisations
Operational Strategy Analyst - Vice President
CLS
London, United Kingdom
02.2016 - 01.2017
- Governance, management and implementation of change projects including application upgrades & new deployments, tech refresh & infrastructure upgrades and sharepoint migrations
- Managed the Business Process & Continuous Improvement plan for ePMO
- Successfully managed Change Advisor Board (CAB) and Disaster Recovery (DR) test to ensure no adverse impacts on daily operations (USD 6 Trillion)
Project Manager
FITCH RATINGS
London, United Kingdom
06.2015 - 02.2016
- Program management of concurrent online digital programs for various business stakeholders (Structured Finance, Accounts and Press & Publishing)
- Successfully implemented fees & reporting system (Qlikview), publishing & press system and external facing investor application
- Effectively completed iteration planning, backlog grooming, daily stand-ups, retrospectives, showcases
Project Manager
YOKOGAWA AUSTRALIA PTY LTD
Sydney, Australia
03.2010 - 02.2015
- Successfully managed & delivered global consultancy projects for clients such as Shell, Chevron, Bluescope Steel etc
- Using Waterfall & Agile project execution methodologies with project size up to AUD$15M
- Successful delivery of over 10,000 bespoke instruments for Australia's largest Oil & Gas project
- Successful transitioned power station projects within shutdown periods (1-5 weeks) with no unexpected down time
- Managed large scale vendors and virtual project teams both domestic and international (Singapore, India, Korea and Saudi Arabia)
Project Engineer
YOKOGAWA AUSTRALIA PTY LTD
Sydney, Australia
03.2008 - 02.2010
- Project management & co-ordination of cross functional projects
- Procurement & Logistics Co-ordination on multiple concurrent projects
Education
MBA - Financial Management
Macquarie Graduate School of Management (MGSM)
Sydney, NSW11.2013
Bachelor of Engineering & Commerce - Telecommunications, International Business
University of Sydney
Sydney, NSW11.2009
Skills
- Technical & Business Transformation
- Program/Portfolio Management
- C-Suite Stakeholder Management
- Agile & Waterfall Methodologies
- Change & Comms Management
- Financial Management
- RAID Management
- IT governance
Certifications Awards
- 2023, Leader of the Year
- 2015, PRINCE2 Practitioner, 9980011103319446
- 2014, PMP Exam Preparation Course
- 2010, Contract Management
- 2009, Leadership Training
- 2008, Strategic Negotiation and Influencing
References
References available upon request.
Timeline
Head of Technology
CouriersPlease
04.2024 - Current
Acting Chief Transformation Officer (maternity cover)
CouriersPlease
03.2023 - 12.2023
Project Delivery Lead
CouriersPlease
04.2020 - 02.2023
Project Manager
CouriersPlease
04.2018 - 03.2020
Senior Project Manager
DIMENSION DATA
03.2017 - 03.2018
Operational Strategy Analyst - Vice President
CLS
02.2016 - 01.2017
Project Manager
FITCH RATINGS
06.2015 - 02.2016
Project Manager
YOKOGAWA AUSTRALIA PTY LTD
03.2010 - 02.2015
Project Engineer
YOKOGAWA AUSTRALIA PTY LTD
03.2008 - 02.2010
MBA - Financial Management
Macquarie Graduate School of Management (MGSM)
Bachelor of Engineering & Commerce - Telecommunications, International Business
University of Sydney
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