Miitchell Conlon

• Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
• Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
• Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
• Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
• Managed staff scheduling, and training to ensure a high level of service quality at all times.

• Managed staff scheduling, training to ensure a high level of service quality at all times.
• Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
• Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
• Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
• Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
• Negotiated favorable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
• Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
• Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
• Improved revenue generation by creating unique event packages tailored to the needs of different client segments.

Fill in whilst General manager was on long service leave. Generally I would consolidate finances and make sure staffing levels were under budget. Also regular duties of monitoring RSA related standards.