Mika Xue
Concord West,Australia
Summary
I am a native Japanese and Mandarin speaker. I was grew up in Japan and came to Australia in October 2015. I am a holder of 485 work visa which expires in December 2027. My English speaking as well as the leadership skill is enhanced in my past experiences in office, retail and hospitality. I have experienced working in a high-pressure environment, which makes me thrive in a fast-paced environment. I am reliable and focused working in a team. Also, I have 4 years of experience generating sales and serving customers. Seasoned professional with expertise in attracting new business and propelling relationships with current accounts. Consistently achieved sales goals using proven sales techniques and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Commercial Sales Representative (Top Sales)
NTC Wismettac Sydney
Silverwater
07.2022 - Current
- Increased Daily average GP% from 24% to 33% within 9 months.
- Average of 6-8 commercial accounts are opened monthly.
- Promoting and selling their company's goods and services such as food supplies and beverages.
- Acquiring and updating knowledge of employer's and competitors' goods and services, and market conditions.
- Using directories and other outlets source to compile lists of prospective business clients, Visiting clients and retail outlets to establish selling opportunities.
- Establish, maintain, and develop business, social and civic relationships with customers in the assigned territory to the objectives of maximum profitability.
- Collect payments from assigned customers for the branch office
- Serviced over 200+ accounts in NSW & ACT territory to maintain revenue streams.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided technical support to clients regarding products or services sold.
Sales Consultant (Top Sales)
Vodafone
Rhodes
07.2020 - 07.2022
- Being the top sales by boosting 30% more revenue on two consecutive months after starting to work as full time among 10 Vodafone franchise stores.
- Most of my trainees are able to achieve the improvement award.
- Responsible for handling customers' orders and complaints as well as training new employees.
- Performed cold calls to prospective customers to introduce company offerings.
- Fostered relationships with customers to expand customer base and retain business.
- Generated daily reports on sales activities for management review.
- Analyzed customer needs and identified solutions to meet their requirements.
- Described merchandise and explained use, operation and care.
Director
Mirai Education
Rhodes
06.2021 - Current
- Responsible for class arrangements and programs, training new teachers and staff arrangements.
- Managed budgeting and financial planning processes for the organization.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Drafted mission and vision statements to outline objectives and motivate employees.
- Recruited, trained, supervised, evaluated and mentored staff members.
Director
Leisure Day Board Game Shop
Burwood
06.2022 - 11.2023
- Managing the day to day store operations, Maintaining the store's appearance and organization to a high standard.
- Inventory control and loss prevention for incoming, outgoing and current stock, Maximizing the store's profitability using KPI and sales data.
- Coaching and training teams for success and progression, Taking care of company phone for appointments as well as in charge of customer support
- Collaborated with senior leadership to set long-term objectives for the company.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Drafted mission and vision statements to outline objectives and motivate employees.
Crew Trainer
MacDonalds
Sydney
11.2017 - 01.2020
- Responsible for crew training and taking customers' orders.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
Education
Bachelor of Business - Management - Business Management
University of Technology Sydney
12.2022
Strathfield Girls High School
09.2019
Okamura College
09.2015
Skills
- Sales Presentations
- Upselling Strategies
- Competitor Analysis
- Deal Structuring
- Processing Payments
- Contract Negotiation
- Team Member Motivation
- Full-Cycle Sales Process
Certification
- Full license
Timeline
Commercial Sales Representative (Top Sales)
NTC Wismettac Sydney
07.2022 - Current
Director
Leisure Day Board Game Shop
06.2022 - 11.2023
Director
Mirai Education
06.2021 - Current
Sales Consultant (Top Sales)
Vodafone
07.2020 - 07.2022
Crew Trainer
MacDonalds
11.2017 - 01.2020
Bachelor of Business - Management - Business Management
University of Technology Sydney
Strathfield Girls High School
Okamura College
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