Mikaa'il Moegsien Martin
Sydney,NSW
Summary
Energetic, customer-focused professional with a passion for sports and over three years of facility management and customer service in sports. Proven capacity to offer strong service and administrative tasks to ensure smooth experiences for all visitors. Astute problem-solver with a constant eye on swiftly resolving customer inquiries and issues. Work well in a high-volume, fleet environment with a clear grasp of the council's policies and industry standards. I am eager to bring this enthusiasm and dedication to the Sports Centre Assistant position at Morris Iemma Indoor Sports Centre.
Overview
4
4
years of professional experience
Work History
Swim Instructor
FitXP
06.2023 - Current
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
Sports Coach
FitXP
06.2022 - Current
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
Gym Receptionist
Wellness Department
02.2023 - 05.2023
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Referred unresolved customer issues to management for further investigation.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
Swim Instructor
Bluefit
12.2022 - 05.2023
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
Receptionist
Bluefit
12.2022 - 05.2023
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Delivered exceptional customer service by offering requested information and independently resolving issues
- Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional
- Monitored lobby access, security parameters and visitor documentation.
Soccer Coach
Bluefit
12.2022 - 05.2023
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Improved player behavior through modeling and disciplinary interventions.
Cafe Worker
Bluefit
09.2022 - 05.2023
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained clean and attractive product displays to entice customer purchases.
Basketball Coach
Bluefit
12.2020 - 05.2023
- Acted as positive role model for team participants and in community.
- Promoted good sportsmanship with competing teams on- and off-field.
Lifeguard
Bluefit
02.2022 - 04.2023
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Attentively monitored swimmers to identify distress.
Education
Bachelor of Health Sciences - Sport And Exercise Science
Western Sydney University
11.2026
No Degree -
TAFE NSW
12.2022
Tempe High School -
Tempe High School
Tempe, NSW11.2022
Skills
- Facility Maintenance
- Program Leadership
- Team Development
- Operations Management
- Building Relationships
- Group Leadership
- Physically Fit
- Professionalism
- Ensuring a Safe Environment
- Computer Literacy Skills
Timeline
Swim Instructor
FitXP
06.2023 - Current
Gym Receptionist
Wellness Department
02.2023 - 05.2023
Swim Instructor
Bluefit
12.2022 - 05.2023
Receptionist
Bluefit
12.2022 - 05.2023
Soccer Coach
Bluefit
12.2022 - 05.2023
Cafe Worker
Bluefit
09.2022 - 05.2023
Sports Coach
FitXP
06.2022 - Current
Lifeguard
Bluefit
02.2022 - 04.2023
Basketball Coach
Bluefit
12.2020 - 05.2023
Bachelor of Health Sciences - Sport And Exercise Science
Western Sydney University
No Degree -
TAFE NSW
Tempe High School -
Tempe High School
Similar Profiles
Devaki Dee ParthasarathyDevaki Dee Parthasarathy
Manager – Procurement & Commercial (Governance & Assurance) at Transport for NSWManager – Procurement & Commercial (Governance & Assurance) at Transport for NSW
Wesley WangWesley Wang
Student Dentist on Placement at Stafford Dental ClinicStudent Dentist on Placement at Stafford Dental Clinic
ROCKY TALATONUROCKY TALATONU
Structural Engineer Business Support at Northrop ConsultingStructural Engineer Business Support at Northrop Consulting
Jayla XueJayla Xue
Cashier at Tongyong SupermarketCashier at Tongyong Supermarket
Jesse MessickJesse Messick
Lifeguard/Swim Lesson Instructor/Private Swim Instructor at Shannon L. HarrisLifeguard/Swim Lesson Instructor/Private Swim Instructor at Shannon L. Harris