Mikael King
Optical Dispenser
Casula,Australia
Summary
A dynamic individual with 4 years of career experience within various administrative office settings. Possesses great communication skills, initiative and attention to detail. Works effectively in fast-paced environments, is deadline driven and proactive in handling simultaneous tasks with minimum supervision. Excellent planning, organizational skills and problem-solving abilities. An individual who is eager to learn new things, build and maintain relationships.
Professional with experience in optical dispensing, prepared to make significant impact in role. Skilled in fitting and adjusting eyewear, providing personalized customer service, and maintaining precision in prescriptions. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, effective communication, and client-centered approach.
Overview
6
6
years of professional experience
Work History
Optical Dispenser
Specsavers Bass Hill
09.2024 - Current
- Delivered excellent customer service to at every stage of the customer journey by, communicating effectively and professionally, ensuring
- Displayed great product knowledge regarding benefits of price points, frame selection, lens options, and also performed basic troubleshooting for optic and audiology products.
- Displayed great professional knowledge regarding the conduction of optic pre-tests and audiology screening, transposing and dispensing single vision prescription and lenses.
- Effectively operated till transactions, medicare procedures, managed systems for the tracking and ordering of various jobs.
- Performed administrative duties in the store including the booking and management of appointments and handling telephone calls and queries.
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
- Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Performed accurate measurements of customers'' facial features using precision tools to ensure optimal frame selection and fitment.
- Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Senior Programme Assistant
Pacific Community (SPC)
06.2021 - 12.2023
- Provided quality assurance and data verification for exam consultant contracts, ensuring accuracy in the content, scope of work and monitoring of milestones – for various national exams in the regions of Vanuatu, Kiribati, Tuvalu, Nauru, and Samoa.
- Provided support in the drafting, finalizing, and uploading of the annual work plan for the Curriculum & Assessment Team into the IRIS – including timelines and budget.
- Assisted the Curriculum team with monitoring their internal work plan and project activities –milestones, deliverables, and contracts.
- Provided administrative support for programme activities in terms of travel/accommodation logistics, per diem, communications, acquiring venues, catering services, preparation of meeting materials (outcome writing), both local and regional.
- Coordinated the timely dispatching process of the SPFSC examination papers and certificates between Kiribati, Tuvalu and Vanuatu.
- Maintained electronic records of various information and meeting minutes on SharePoint.
- Communicated with various stakeholders, country focal points, consultants and other SPC divisions.
- Provided financial operations support by preparing purchase requisitions, purchase orders and submitting invoices for payment using the electronic process.
- Assisted in the procurement of required services through various SPC processes such as contract for services/amendments, Request for Quotation (RFQ), Special Service Agreement, Letters of Agreement and Expression of Interest (EOI).
- Provided logistical support for various training and workshops including a Regional Summit (2023 Pacific School Leadership) – 70 participants representing 15 Pacific countries and 15 agencies/institutions/donors.
- Checked and approved the packing of the 2022 SPFSC examination papers (over 13,000) for the 22 schools, including overseeing the dispatching to the 3 Pacific countries within a prescribed timeframe.
- Entered all 280 entries for the Curriculum and Assessment team into the Integrated Reporting Information System (EQIRIS) – updating as and when necessary.
- Handled several procurement activities, purposely for consultancy exam work, curriculum reviewers and country agreements. In 2022 alone, this included contracts for services (90), contract amendments (60) and special service agreements (120) – 44 contracts being the most handled in a week's period.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
- Served as corporate liaison for finance, IT, and marketing departments.
Administration Assistant
Pacific Community (SPC)
02.2021 - 06.2021
- Retrieved, scanned, listed and filed all project related documents from the archives (reports, acquittals, journals, payments, and contracts).
- Assisted the program accountant with the project closure by meeting and complying with all audit requirements.
- Assisted in the collection and collation of project-related documents between the years 2015 and 2020 – by analyzing and verifying the data against prepared listings; using external document references extracted from the online system (Navision).
- Created a catalogue using excel for all the project related documents from 2015 to 2020, stored on SharePoint – for effective recording purposes as well as easing auditing processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Human Resources Intern
Pacific Community (SPC)
07.2019 - 12.2020
- Drafted documents including confirmation of employment letters, role approvals, work permit applications and extensions.
- Responsible for stationery inventory, office maintenance, accommodation and travel logistics.
- Assisted with recruitment by posting job ads on various media platforms (local papers, SEEK, Eco Consult, Pacific Jobs, Indeed, DevNet).
- Prepared interview folders, compiled recruitment reports, handled reference checks, and arranged refreshments.
- Liaised with external stakeholders including The Ministry of Foreign Affairs, US Embassy, and the Immigration Department.
- Handled staff enquiries in a professional manner and executed administrative duties.
- Maintained the HR archives and assisted with the record keeping system (staff information).
- Managed, maintained, and updated employee records - prepared approximately 60 new employee files and re-structured over 300 current employee files.
- Revamped the HR Department's Filing System – sorted through, organized, and archived HR-related documents ranging between the years 2009 – 2019.
- Designed a more effective and efficient physical filing system, making tasks such as auditing easier and less time consuming.
- Assisted with the compilation of the SPC Guidebook draft (Welcome to Suva).
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
Education
Advanced Diploma in Program Management - Management
New Cambridge College Sydney
03-2027
Diploma of Project Management - Project Management
New Cambridge College of Sydney
03-2025
Bachelor of Commerce Degree - Human Resource Management and Public Administration
The University of The South Pacific – USP
Suva, FJ04.2021
Certificate in Foundation Studies - undefined
The University of The South Pacific – USP
Suva, FJ12.2016
Fiji School Leaving Certificate (FSLC) - Year 12 - undefined
Yat Sen Secondary School
Suva, FJ12.2015
Skills
- Critical Thinker
- Time Management
- Teamwork
- Positive and Professional
- Excellent verbal & written communication
- Analytical
- Data Entry
- Passionate and Fast Learner
- Organization skills
- Ability to Multi – task
- MS Office (Outlook, Word, Excel, PowerPoint, OneNote, SharePoint)
- Microsoft Dynamics Navision
- Microsoft Teams & zoom platform
- Communication and interpersonal skills
- Fast learner
- Attention to detail
- Time management
- Administrative support
- Event planning
- Project management
Languages
English
Full Professional
Interests
- Volunteering at local animal shelters and rescue organizations
- Dancing
- Music
- I like trying new recipes and food trends
- Team Sports
Timeline
Optical Dispenser
Specsavers Bass Hill
09.2024 - Current
Senior Programme Assistant
Pacific Community (SPC)
06.2021 - 12.2023
Administration Assistant
Pacific Community (SPC)
02.2021 - 06.2021
Human Resources Intern
Pacific Community (SPC)
07.2019 - 12.2020
Bachelor of Commerce Degree - Human Resource Management and Public Administration
The University of The South Pacific – USP
Certificate in Foundation Studies - undefined
The University of The South Pacific – USP
Fiji School Leaving Certificate (FSLC) - Year 12 - undefined
Yat Sen Secondary School
Advanced Diploma in Program Management - Management
New Cambridge College Sydney
Diploma of Project Management - Project Management
New Cambridge College of Sydney
Activities
Performing Arts, Chinese Youth Social and Cultural Association member (CYSCA), 2012 - 2020
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