Mikaela Callant
167, Palm Beach Drive, Patterson Lakes,VIC
Summary
An organised and dependable Marketing and Development Assistant seeking to use my excellent communication skills, customer service, and experience in managing multiple priorities with a positive attitude in a secondary school environment, to effectively serve Peninsula Grammar through the role of Administration Assistant. My positive work ethic, ability to collaborate with others and willingness to take on added responsibilities to meet team goals would make me a valuable member of your team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Marketing and Development Assistant
John Paul College
04.2022 - Current
- Assist in the management, implementation and monitoring of the College's online presence and social media platforms including Facebook, LinkedIn, Instagram, YouTube and the College website.
- Take weekly College tours, ensuring prospective parents and students are greeted with professionalism and courtesy.
- Take all College photography including camps, excursions, activities and events, aswell as manage the College's media library and consents.
- Coordinate the development of publications including the College's fortnightly newsletter, annual Yearbook and Year 12 Yearbook.
- Coordinate Primary Transition days from start to finish, including communication with primary schools and parents, organising transportation and catering and liaising with staff.
- Assist in the planning, organisation, promotion and execution of a range of College events including Open Mornings, Formals, Valedictory, Parent Information Evenings, Careers Expos, Alumni Reunions and more.
- Communicating with current and prospective parents in a friendly, warm and professional manner via email, telephone and in person.
- Assist the College Registrar with data entry and database management of current and future students. Using systems including Synergetic, Enquiry Tracker and ESIS.
- Perform general administrative tasks including providing excellent customer service and responding to general enquiries, warmly welcoming visitors, parents, new staff and contractors, managing stock and stationary levels and preparing documents in line with the College's styling and formatting.
- Create and distribute surveys for data collection and analysis.
Sales Assistant/Team Leader
Myer Southland
10.2015 - 10.2021
- Took on the role of Team Leader in 2018. Where I would encourage and support a team of 10, acting as the first point of contact for enquiries, concerns and problems that arose. Further, assisting in shift and break rostering and delegating jobs to team members.
- Organised, set up and delivered a range of events in store, including fashion shows, guest speakers and VIP shopping nights.
- Provided exceptional customer service both over the phone and in person, greeting all customers, assisting with product enquires, providing excellent product knowledge and ensuring transactions were as prompt and efficient as possible.
- General office admin duties including filing, creating spreadsheets, ticketing, covering team member shifts
- Operating the switch board in which I would direct customer calls to particular departments.
- Managing cash flow and balancing all registers in the store
- Managing stock levels and reordering of office supplies
- Promptly answering to all First Aid calls around the store, often being the first one at the scene.
Pilates Instructor
CorePlus
06.2021 - Current
- Work across a number of CorePlus Studios in Melbourne to deliver Pilates classes to groups of up to 40 people.
- Create my own unique and tailored classes each week.
- Provide exceptional customer service to clients, before, during and after classes.
- Utilized effective record-keeping system for tracking customer information.
Education
Bachelor of Business -
Deakin University
Melbourne, VIC10.2021
Kilbreda College
Mentone, VIC10.2015
Skills
- Communication and Interpersonal Skills
- Exceptional customer service
- Ability to work as part of a team and collaborate well with others
- Effective Time Management
- Attention to detail
- Effective organisation and ability to prioritise and multi-task
- Exercise strict professionalism, confidentiality and discretion
- Work effectively in demanding and changing work environments
- Sound knowledge in School Systems including PAM, SIMON, Enquiry Tracker, ESIS, EMS360, Synergetic
- Sound knowledge in Microsoft Office, Adobe and Mailchimp
Certification
- Valid Working With Children's Check
- Current First Aid and CPR Certificate
- Satisfactory Police Check
References
Giulia Formato Hannah Ryan
Marketing and Development Coordinator Marketing Coordinator
John Paul College, Frankston Blue Flag
Mobile: 0412568853
Email: formatog@jpc.vic.edu.au
Timeline
Marketing and Development Assistant
John Paul College
04.2022 - Current
Pilates Instructor
CorePlus
06.2021 - Current
Sales Assistant/Team Leader
Myer Southland
10.2015 - 10.2021
Bachelor of Business -
Deakin University
Kilbreda College